CELL C POOR CUSTOMER SERVICE

Good day M name is Ronald Anthony. I am a Cell C customer for the 20 years and I have never had a problem until recently. I was due for a cell phone upgrade. I was given 2 phones at a nice price until after the contract done online the agent has notified me there was np stock of the phones. I told them to cancel the contract, but the phones already left for delivery at a much higher price. I then called customer service and the agent said to me that it was too late. The only thing I have to do is return once delivered which I did. Ever since cell c has been deducting the installments from my bank account. And now they have blocked my number. It is so difficult to speak to higher management. As i never got too as well as they never called me. Please assist urgently. My case number is : ***.

Regards

Ronald Anthony ***