1 reviews | Active since Mar 2021
Cell C Poor Customer Service
Absolutely ********** service!I have called in on Sunday to cancel my contract and I've also sent an email to you guys. When I called in today I was advised that I need to call back to cancel on the 5th of December as my contact ends on the 5th of January. Please note that for the past few months I have been unable to use my SIM card, I cannot make calls on this SIM card so basically I'm paying for absolutely nothing. The customer service is absolutely ********** and I will never want to be associated with your provider again. I am now being advised that you guys will still debit me end of the month for January's subscription which doesn't make sense to me because I will not be using any services as I'm unable to do anything with the SIM card. I then called in today and was advised that my last debit order will now be in February. Absolutely atrocious service, I regret signing up with you guys!!!
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this situation must be, especially given the challenges you’ve faced with your SIM card. To assist you further and escalate your query for investigation and resolution, please send us your ID number or contract number privately. We’ll prioritize this matter and ensure it’s addressed promptly.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this situation must be, especially given the challenges you’ve faced with your SIM card. To assist you further and escalate your query for investigation and resolution, please send us your ID number or contract number privately. We’ll prioritize this matter and ensure it’s addressed promptly.
Regards,
Cell C | TN