CG
Conway G
1 reviews | Active since May 2020
14 May 2020, 15:13
CELL C POOR CUSTOMER SERVICE!!
I have 2 cellphone contracts with cell c, I have always paid on time and took out a Samsung a30s contract upgrade and it suddenly stopped working, the phone was never dropped or damaged, they advised that it will be fixed by the manufacturing warranty, this was some time before the lockdown, they have now got back to me and said the screen is cracked internally and they will not cover this from the warranty even though the phone was never damaged or dropped, very poor service and very delayed, they advised they will call you back but never ever do, they have quoted R2000 to fix a phone that I did not damage, I have declined the repair as this is a *******.
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Replies (2)
Cell C's replyOfficial
14 May 2020, 15:25Hi Conway
We are in receipt of your complaint and apologize for the service you have received.
When a device is booked in for repairs, it is assessed thoroughly by qualified technicians and based on the findings a quote is generated. You might not see the damage internally and can only be detected when the device is booked in for repairs.
^PN
We are in receipt of your complaint and apologize for the service you have received.
When a device is booked in for repairs, it is assessed thoroughly by qualified technicians and based on the findings a quote is generated. You might not see the damage internally and can only be detected when the device is booked in for repairs.
^PN
Cell C's reply14 May 2020, 15:25
Official
Hi Conway
We are in receipt of your complaint and apologize for the service you have received.
When a device is booked in for repairs, it is assessed thoroughly by qualified technicians and based on the findings a quote is generated. You might not see the damage internally and can only be detected when the device is booked in for repairs.
^PN
We are in receipt of your complaint and apologize for the service you have received.
When a device is booked in for repairs, it is assessed thoroughly by qualified technicians and based on the findings a quote is generated. You might not see the damage internally and can only be detected when the device is booked in for repairs.
^PN
CG
Conway G's updateReviewer Update
14 May 2020, 15:40That's *******, my phone is always well taken care off , this phone seems to be a faulty phone which was sold to me, a phone cant just go off and not work if it was well maintained and taken care off!
CG
Conway G's update14 May 2020, 15:40
Reviewer Update
That's *******, my phone is always well taken care off , this phone seems to be a faulty phone which was sold to me, a phone cant just go off and not work if it was well maintained and taken care off!