Cell C poor customer care service.

Since September I have been trying to cancel my contract because the signal in the area is very poor, even after taking to networks department that has advise me to change setting to work of vodacom towers but no improvement. I am still unable to use the data.

Secondly I was not even notified when my contract was changed from a month to month contract to a yearly contract. An automatic change over was done without my consent. I even didn't get the sms notification that Cell C consultant have advised that it was sent to you me.

I don't even get the sms notification for the query I submitted with the reference number.

So I would like this contract to be cancelled with immediate effect and my number changed to prepaid because I am unable to use the services, but they unable to this an advised I should wait 48 hours for another consultant to contact even though I have following up for so long.