Cell C poor customer care

Cell C has the poorest service ever!!!!! We have send numerous emails regarding my late son's contract that he got for me. We attached the death certificate, proof of payment for November and ID of the deceased. Emails were sent to *** and ***, , 27 November, 2, 3, 5, 6, 8, 9 December 2019. We received a reference number, *** (Kevin Nondabula) dated 10/12/2019, (would have phoned, but no one ever did!) Question ***-000107 date created 08/12/2019 date last updated 10/12/2019 status complete. (how can this be completed, if the phone number is still blocked)

We also tried to phone customer care, but they blocked my number. So I phoned from my daughter in law's land line, but after selecting the correct options to speak to the operator, the line goes dead. We have tried this 6 or 7 times. We have also reported this to the Cell C Shop in Bethlehem, but they said they cannot do anything about this.

The contract must be cancelled, as we cannot afford it, and it is not in my name, but in my late son's name, Ewoud Booyse ***. Date of death 18/11/2019.

Today Cell C sent us an sms from *** the Pinnacle 1GB topup, which we DO NOT want, we want the number to go to pre-paid and be unblocked URGENTLY!