Cell C Poor after sales Service delivery

Good day

I'm still awaiting my paid up letter. I've called cellc, I've emailed numerous times. I've logged a case still no response. I've been to the store in the Bluff.

Case Number: ‪***‬

I need this resolved immediately. Your service is truly appalling. Why is it such a hassle to get anything done when we are canceling a contract, or someone has past on. But when we are paying or not paying you guys are quick to call us or hand over account to collection agents and file negative reports on itc.

In my case I was not informed about the monies that I had just paid. I did not receive a statement December only a call from you January and Feb. I also enquired what it's for, neither did you inform me about this money when I canceled the contract. All this because your billing statements were incorrect and caused confusion with my account and that led me cancel cause your consultants could explain the problem.

I want my itc profile status corrected in terms of this cellc account on all platforms. I need my paid up letter as I paid the account in full.

1.Why can you not allow your stores to print paid up letters when they can the account is closed on the system and see the payments made in this regard. 2. Your credit queries department do not take calls, deceased queries and settlements are not dealt with timeously and we found waiti g for months for our issues to be dealt with.

You guys seriously need to revise how you do business and deal with enquiries, cancelations and deaths. What you currently doing is going to cost you, has already costed you guys alot of business.

Regards Trevino Alfreds