1 reviews | Active since Nov 2016

12 Feb 2018, 13:57

Cell C pockets on warrany claims

I took in my cellphone for a moisture port as my cellphone didn't allways want to charge, when handing in my phone at cell c you sign a form confirming any physical damage waivers the warranty.... this does not make sense to me as if i buy a new car and i have abuse on the windows/bumpers ( im my case cracked screen (front only) this has nothing to do with the moisture detected! this phone is not even 6 months old and allready giving issues, now cell c does not wat to help. great i am just another consumer another number just ready to pay!

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Replies (2)
Cell C
Cell C's reply12 Feb 2018, 15:02
Official

Good afternoon Tinus

You booked your device as you were having problems when charging it, moisture was detected which is one issue then the other issue is the cracked screen.

We will get one of our team members to assist.

Regards

Cell C | PN

Cell C
Cell C's reply15 Feb 2018, 08:09
Official

Moses confirmed that he has contacted you, provided clarity regarding the repairs and the warranty.

Regards

Cell C | PN