1 reviews | Active since Oct 2017
CELL C- PIET RETENTIONS- PATHETIC SERVICE
I called Cell C on the 29th with regards to cancellation of expired contract. I got through after calling for 5 times and being transferred to the incorrect department. When I finally got through to RETENTIONS, I was devastated and frustrated at the experience I had with Piet.....I had requested his surname which he had refused to give me. Cell C forces you to take products that you are not interested in. This consultant was so annoying that I will never consider taking out another contract with Cell c again. I did tell him that I was to put a complaint against him to Cell c but his response was that his name was Piet and that I was welcome to do so....I have never experienced such arrogance and unprofessional behavior before. Cell C please train your staff not to annoy and chase away customers....It is not legal to force consumers to take your products........TRAIN UR ILL-MANNERED STAFF...
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Piet.
We realize that he was unhelpful in solving your issue. We understand your frustration of having products that you were not interested in sold to you.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Piet.
We realize that he was unhelpful in solving your issue. We understand your frustration of having products that you were not interested in sold to you.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
^NS