Cell C - Piece of Sh*t service delivery

Absolutely Disgusted with Cell C – 4 Weeks of No Service and No Accountability

If I could give zero stars, I would. My wife has been left with no cellphone service for FOUR WEEKS – thanks to the incompetence and sheer disregard from Cell C.

After her father passed away, her contract (which was in his name) needed to be transferred. We understood this would involve paperwork and admin, so we did everything by the book. We submitted the documents IN PERSON at a Cell C branch not once, not twice, but FOUR TIMES. Yes, FOUR. Every time we were told it was “submitted,” only to be told by the contact center later that they “never received anything.”

Most recently, after pleading with them again last Thursday, we were reassured by a Cell C representative that the documents were finally received and that it would be resolved within 48 hours. That was over a week ago. Still no service. Still no urgency. Still no care.

Let’s be very clear: it is dangerous for any woman to be left without a working cellphone for this long. My wife has been unable to make emergency calls, unable to access basic communication for nearly a month – and Cell C has shown zero urgency or empathy to fix this. We’ve begged. We've explained the seriousness of the matter. We’ve done everything we could.

How is this acceptable in 2025? Your systems are broken, your staff are unaccountable, and your treatment of customers is nothing short of negligent.

Shame on you, Cell C. Get your house in order. This isn’t just bad service – it’s dangerous and inhumane.