CELL C PHOENIX PLAZA MISHANDLED CLAIM.

In June last year I booked in my HUAWEI P20 Lite for repairs at the Phoenix Branch, upon following up the device wasn't sent to the repair centre. In October I went back into the same store and agreed to resubmit the claim. Yesterday (January) I went into the store and found out that the device hadn't been sent to the repair centre again, I take it up with the store manager Wesley and he says that he will personally book it this time without my signature or anything, I requested for a loaner device for the interim for the hassle caused and Wesly agreed to arrange one for me, however when I called the store to enquire about when I should pick up the device they put the store phone off. This is ridiculous over 7 months have past with me not having a proper device to use. Please address this immediately I have all of the paperwork of the 2 claim submissions, I expect to be compensated by Cell C as I paid for my device and insurance throughout this grievance and they haven't settled my claim in 7 months because of mistakes their store reps and management made.