cell c phoenix plaza employee rips customers off!

i have attempted to renew my existing contract with Cell C ***). I was then told by the consultant that I will need to speak to the legal department. I was then advised that I have another line ***) that has a balance of R926.14 and I will need to pay up this amount at a Nedbank branch and use the reference ***. when I had visited the phoenix branch I was told and according to my knowledge that the *** account was cancelled and I have nothing to worry about as I will get a new line with a new number. the consultant also advised that I do not need to worry about anything. the consultants details will be available on Cell C's data base. this is appalling and atrocious behaviour! was the consultant looking to make commission?! not realising that this will affect my credit record. I only have one contract with Cell C, the contract amount per month is R308 however my bill is nothing less than R700 per month which is paid timeously. I have been rejected an upgrade due to inadequate staff and now been told I have to pay R926.14 to get my name \cleared\" on Cell C's database. I, Mr Oothamen Nagan am not responsible for this amount and it should be removed ASAP! "