Cell c *********** people.

I am writing this email with great disappoint on your services and adverti*****t. On the 22 November 2023, I bought data via my Nedbank app, the 1 GB per day x 7, of which in my understand, it will come in till the 28th of November 2023. To my surprise today the 28th November 2023, I only receive night data only. Bear in mind I never bought night data. Immediately when I noticed that, I called the cell customer service, wanting them to explain to me, what’s going on. To cut the story short, I’m still holding to speak to the manager, and my time on the call is 1:01:50, I’m not getting the assistance I need. They are tell me 6 days is 7 days and Day is Night, what is this.

The first consult I spoke to, put my call on hold because she couldn't explain to me, why is my data not in for the last day, instead, they loaded a night data. After holding for 30 minutes.

The second consult, called the manager but the manager refused to answer to come to the call. The lady advised me, next time before I buy data, I must call and ask terms and conditions of the data 🤔 but why must I do that, if I'm buying 1 G x 7days. Is the data not supposed to be loaded for 7 days simple? I regret the day I was introduced to cell c, their service becomes poor every day.