MK
Mahadaye K
1 reviews | Active since Jan 2012
09 May 2025, 08:38
Cell c payments are horrible
Again my service is suspended , beacuse I made a fast pay payment in March and now in April and cell can’t allocate my payment and then debit me extra and when I dispute and pay the correct amount on cell c portal ( fast pay) get told I didn’t pay my bill and it’s in arrears and my service is suspended! This is disgusting and I cannot cancel my cell c contract as it’s a work one !!
Helpful (0)
Replies (10)0
Replies (10)MK
Mahadaye K's updateReviewer Update
09 May 2025, 08:57This was already done I have sent all my bank statements and proof of this months fast pay payment.
This is frustrating and my service is now suspended
This is frustrating and my service is now suspended
MK
Mahadaye K's update09 May 2025, 08:57
Reviewer Update
This was already done I have sent all my bank statements and proof of this months fast pay payment.
This is frustrating and my service is now suspended
This is frustrating and my service is now suspended
MK
Mahadaye K's updateReviewer Update
09 May 2025, 09:40Good day ,
Yes I have sent all of that information
Yes I have sent all of that information
MK
Mahadaye K's update09 May 2025, 09:40
Reviewer Update
Good day ,
Yes I have sent all of that information
Yes I have sent all of that information
MK
Mahadaye K's updateReviewer Update
09 May 2025, 09:59My service still remains suspended which is not right
MK
Mahadaye K's update09 May 2025, 09:59
Reviewer Update
My service still remains suspended which is not right
MK
Mahadaye K's updateReviewer Update
09 May 2025, 13:26I’m very annoyed as my service is suspended and I cannot do basic functions . Even to query anything
MK
Mahadaye K's update09 May 2025, 13:26
Reviewer Update
I’m very annoyed as my service is suspended and I cannot do basic functions . Even to query anything
MK
Mahadaye K's updateReviewer Update
09 May 2025, 15:39My service is still suspended and this is not ok .
MK
Mahadaye K's update09 May 2025, 15:39
Reviewer Update
My service is still suspended and this is not ok .
Cell C's replyOfficial
09 May 2025, 16:21Good day, We have received you email with the requested documents. We have forwarded the documents to the consultant assisting with your query. You will be contacted soon for further assistance. Kind regards,Cell C | TN
Cell C's reply09 May 2025, 16:21
Official
Good day, We have received you email with the requested documents. We have forwarded the documents to the consultant assisting with your query. You will be contacted soon for further assistance. Kind regards,Cell C | TN
MK
Mahadaye K's updateReviewer Update
11 May 2025, 07:44Cell c , this is actually ridiculous! I have sent all relevant documents as well as my lasted payment and still get told I didn’t pay my bill !
You social media tried calling and I cannot hear anything on the other end when I pick up my service is suspended and I cannot not even make calls to customer service !
This is disappointing and unacceptable.
I get emails saying that my account isn’t paid . This is not ok
You social media tried calling and I cannot hear anything on the other end when I pick up my service is suspended and I cannot not even make calls to customer service !
This is disappointing and unacceptable.
I get emails saying that my account isn’t paid . This is not ok
MK
Mahadaye K's update11 May 2025, 07:44
Reviewer Update
Cell c , this is actually ridiculous! I have sent all relevant documents as well as my lasted payment and still get told I didn’t pay my bill !
You social media tried calling and I cannot hear anything on the other end when I pick up my service is suspended and I cannot not even make calls to customer service !
This is disappointing and unacceptable.
I get emails saying that my account isn’t paid . This is not ok
You social media tried calling and I cannot hear anything on the other end when I pick up my service is suspended and I cannot not even make calls to customer service !
This is disappointing and unacceptable.
I get emails saying that my account isn’t paid . This is not ok
MK
Mahadaye K's updateReviewer Update
12 May 2025, 08:19Good day ,
Please note I did not get any calls ! And that’s not true .
I have also removed my Truecaller and unblocked any numbers so therefore there should not be any issues in contacting me !
I also am more irritated that now got a email saying they can’t find any past pay payments ! After I provided all information and dates .
This is blatant misinformation and me wrongly having my line disconnected because the options cell gave to pay are not being taken in to any account and becomes our issue and we get treated like this .
Please note I did not get any calls ! And that’s not true .
I have also removed my Truecaller and unblocked any numbers so therefore there should not be any issues in contacting me !
I also am more irritated that now got a email saying they can’t find any past pay payments ! After I provided all information and dates .
This is blatant misinformation and me wrongly having my line disconnected because the options cell gave to pay are not being taken in to any account and becomes our issue and we get treated like this .
MK
Mahadaye K's update12 May 2025, 08:19
Reviewer Update
Good day ,
Please note I did not get any calls ! And that’s not true .
I have also removed my Truecaller and unblocked any numbers so therefore there should not be any issues in contacting me !
I also am more irritated that now got a email saying they can’t find any past pay payments ! After I provided all information and dates .
This is blatant misinformation and me wrongly having my line disconnected because the options cell gave to pay are not being taken in to any account and becomes our issue and we get treated like this .
Please note I did not get any calls ! And that’s not true .
I have also removed my Truecaller and unblocked any numbers so therefore there should not be any issues in contacting me !
I also am more irritated that now got a email saying they can’t find any past pay payments ! After I provided all information and dates .
This is blatant misinformation and me wrongly having my line disconnected because the options cell gave to pay are not being taken in to any account and becomes our issue and we get treated like this .
Cell C's replyOfficial
12 May 2025, 08:25We sincerely apologize for the frustration this situation has caused. We understand your concerns regarding the calls, as well as the issues with your payment history and service disconnection.
Please be assured that we are taking your feedback seriously, and we are actively investigating the matter. We want to ensure that the correct information is reviewed, and that we provide you with an accurate update.
Your experience is important to us, and we are committed to finding an amicable solution. Thank you for your patience as we work to address this matter.
Cell C | DA
Please be assured that we are taking your feedback seriously, and we are actively investigating the matter. We want to ensure that the correct information is reviewed, and that we provide you with an accurate update.
Your experience is important to us, and we are committed to finding an amicable solution. Thank you for your patience as we work to address this matter.
Cell C | DA
Cell C's reply12 May 2025, 08:25
Official
We sincerely apologize for the frustration this situation has caused. We understand your concerns regarding the calls, as well as the issues with your payment history and service disconnection.
Please be assured that we are taking your feedback seriously, and we are actively investigating the matter. We want to ensure that the correct information is reviewed, and that we provide you with an accurate update.
Your experience is important to us, and we are committed to finding an amicable solution. Thank you for your patience as we work to address this matter.
Cell C | DA
Please be assured that we are taking your feedback seriously, and we are actively investigating the matter. We want to ensure that the correct information is reviewed, and that we provide you with an accurate update.
Your experience is important to us, and we are committed to finding an amicable solution. Thank you for your patience as we work to address this matter.
Cell C | DA
Cell C's replyOfficial
13 May 2025, 09:23Good day
Kwandiswa confirmed that she has contacted you and provided feedback on your query.
Cell C | DA
Kwandiswa confirmed that she has contacted you and provided feedback on your query.
Cell C | DA
Cell C's reply13 May 2025, 09:23
Official
Good day
Kwandiswa confirmed that she has contacted you and provided feedback on your query.
Cell C | DA
Kwandiswa confirmed that she has contacted you and provided feedback on your query.
Cell C | DA