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Tshidi L

1 reviews | Active since Nov 2023

14 Nov 2023, 12:50

Cell c payback my Refund please.

I paid cell c account instead of my son school account by mistake, and I have been trying to get my refund back.... it is now a month still no refund.. Cell C your failing me....

0
Replies (8)
Cell C
Cell C's reply14 Nov 2023, 13:01
Official
Dear Tshidi Lekgau

Thank you for getting in touch.

Please provide any case reference numbers that you have so that we can follow up on and revert to you.

Regards
Cell C | TG

Best regards,

TL
Tshidi L's update14 Nov 2023, 14:54
Reviewer Update
***
Cell C
Cell C's reply14 Nov 2023, 15:12
Official
Thank you.

As per the record on the case you were requested to send the Bank statement reflecting the payment. Have you sent the statement to *** as requested?

Regards
Cell C | TG

Best regards,

TL
Tshidi L's update14 Nov 2023, 15:39
Reviewer Update
I did sent that.. I need that money urgently soo.. 
TL
Tshidi L's update14 Nov 2023, 15:41
Reviewer Update
am tired of  many references I get whenever I call to enquire am really tired.. I please refund back my money. 
Cell C
Cell C's reply14 Nov 2023, 15:51
Official
We have escalated this matter to our Team, they will contact you within 24-48 working hours.

Regards
Cell C | TG

Best regards,

Cell C
Cell C's reply15 Nov 2023, 19:11
Official
Dear Tshidi Lekgau

Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.

Cell C | SR

Best regards,

Cell C
Cell C's reply23 Nov 2023, 18:05
Official
Dear Tshidi Lekgau

Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG

Best regards,