Cell C - "Pay back the money"

I recently cancelled all my contracts (Cell phone and data) with Cell C and as per their standard procedure, notice for cancellation is 30 days prior to contract expiring.

I went ahead and gave the 30 day notice period to end the contract, which expired in July 2018, to be cancelled end of Aug 2018.

Unfortunately my data contract debit order was still being deducted for the last 2 months although my data was stopped. I have spoken with a gentlemen at the call centre by the name of Shaun and he advise that it's their mistake. Cell C will rectify the error and refund the money.

To my surprise no refund but another debit order for the second month that also more than the usual price.

I have been a faithful client for more than 15 years and this is just 1 of the many reasons why I'm leaving.

Please stop the debit order and pay back the money!