Cell c pathetic service. "The leech company"

Good evening am lodging this complaint against Cell c for their pathetic service. I took up a contract from Cell c for a router and a sim card however within 7 days i called in to cancel the contract, so i was adviced by the consultants that i have a positive balance on my account and Cell c will credit it back into my account and my contract with Cell c is cancelled. Two months down the line i was debited R700 for a router and sim card am not using i called in again after speaking to several consultants being sent back and fourth i ended up speaking to Nobuhle Nkuna and she told me that she will cancel the contract and that her supervisor will contact me within 72 hours.....and she gave me a case number #***. However this didnt happen so i continued calling to cancel my contract and i just did not get any help. I then called in to the customer care and i asked to listen to all the phone recordings however i was told that i cant get it and they wont be able to help me. In the month of May i got a call from nu debt saying that was handed over, i immediately called Cell c again and i spoke to Sibongile case number #*** and she told me bluntly that i must do what i want to....i asked her further why wasnt my contract cancelled and she could not answer me... Today on the 25 June 2019 Cell c debited me R1200 for a router and a sim card am not using and I have been battling to cancel my contract. Am so furious at the moment and i think Cell c is not helping me at all. To be honest their customer care consultants are so *********** they didnt even manage to resolve my incidents. So Cell c can i get answers my bureau score dropped tremendously and i need answers and all my money back and also please change my status on the bureau. I NEED THIS MATTER RESOLVED AS IN YESTERDAY AM TIRED OF BEING MADE A FOOL FOR THESE PAST 5 MONTHS. Your consultant that help me take up the contract over the phone was so keen to help me and now that i need help you guys are not doing anything....however you just continue milking your clients.