MA
Mark A
1 reviews | Active since Apr 2019
04 Apr 2019, 14:49
Cell C - Pathetic Service Provider.
I have ( had ) a fibre connection with Cell C Fibre using the conduit of Vumatel. I have had no internet for 10 days to date. After spending hours on the phone ( R270 airtime ) and going through motions about it being the Vumatel IDE and then the supp**** router, there is still no internet. I am connected, but with no data / bandwidth coming from Cell C. I cannot get them to sort it out. Their service is worse than pathetic, except for a lady ( Catherine ) in the Durban office who has tried her best to get this problem sorted. But without the backing of Cell C technical support and Cell C themselves I realise it is not going to happen. I have sent a letter of cancellation outright, because they have reneged on the contract with them. My account is up to date and I will pay no further costs to get this cancellation completed. IE: Early termination of contract costs or will there be notice of cancellation.
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Replies (6)0
Replies (6)
Cell C's replyOfficial
04 Apr 2019, 15:02Good afternoon Mark
Apologies for the unsatisfactory service received.
The matter has been escalated to the Fibre Support tam for further assistance. Feedback will be provided as soon as possible.
Regards
DA
Apologies for the unsatisfactory service received.
The matter has been escalated to the Fibre Support tam for further assistance. Feedback will be provided as soon as possible.
Regards
DA
Cell C's reply04 Apr 2019, 15:02
Official
Good afternoon Mark
Apologies for the unsatisfactory service received.
The matter has been escalated to the Fibre Support tam for further assistance. Feedback will be provided as soon as possible.
Regards
DA
Apologies for the unsatisfactory service received.
The matter has been escalated to the Fibre Support tam for further assistance. Feedback will be provided as soon as possible.
Regards
DA
MA
Mark A's updateReviewer Update
05 Apr 2019, 08:52Good Day DA
You think that a few words in reply are going to placate my anger and frustration at a supposedly professional company. Reimburse me the R270 airtime and the R140 fuel , spent running to your various stores for some help in resolving the problem, and if I am up and running today with full long term restoration of the service, I will retract my cancellation bid.
Regards
Mark Abrams
MA
Mark A's update05 Apr 2019, 08:52
Reviewer Update
Good Day DA
You think that a few words in reply are going to placate my anger and frustration at a supposedly professional company. Reimburse me the R270 airtime and the R140 fuel , spent running to your various stores for some help in resolving the problem, and if I am up and running today with full long term restoration of the service, I will retract my cancellation bid.
Regards
Mark Abrams
Cell C's replyOfficial
05 Apr 2019, 14:58Lungile has been assigned to attend to your query. A follow up has been sent, feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Cell C's reply05 Apr 2019, 14:58
Official
Lungile has been assigned to attend to your query. A follow up has been sent, feedback will be provided as soon as possible.
Regards
DA
Regards
DA
MA
Mark A's updateReviewer Update
06 Apr 2019, 10:42Good Day DA / Lungile.
Well other that promises of contact with the technical department on Friday 5th April, nothing has happened and the service is still down, it is now the thirteenth day.
I request and immediate cancellation of the fibre contract and the portal with Vumatel at the same time for reneging on said contract by Cell C. I would like confirmation of the two cancellations ASAP, in other words, TODAY.
Mark Abrams
MA
Mark A's update06 Apr 2019, 10:42
Reviewer Update
Good Day DA / Lungile.
Well other that promises of contact with the technical department on Friday 5th April, nothing has happened and the service is still down, it is now the thirteenth day.
I request and immediate cancellation of the fibre contract and the portal with Vumatel at the same time for reneging on said contract by Cell C. I would like confirmation of the two cancellations ASAP, in other words, TODAY.
Mark Abrams
Cell C's replyOfficial
08 Apr 2019, 10:15We have requested Lungile to follow up on this and provide feedback as soon as possible.
Regards
DA
Regards
DA
Cell C's reply08 Apr 2019, 10:15
Official
We have requested Lungile to follow up on this and provide feedback as soon as possible.
Regards
DA
Regards
DA
MA
Mark A's updateReviewer Update
08 Apr 2019, 13:43This Monday morning, after 14 days of being 'down', Thabiso phoned me and after an hour on the phone, he sorted out the problem. It's such a pleasure dealing with people who know what they are doing. Why it took 14 days to get a clued up technician like Thabiso to get to the bottom of the situation, leaves a few unanswered questions............. But I am happy to walk away from this and leave the experience behind.........
MA
Mark A's update08 Apr 2019, 13:43
Reviewer Update
This Monday morning, after 14 days of being 'down', Thabiso phoned me and after an hour on the phone, he sorted out the problem. It's such a pleasure dealing with people who know what they are doing. Why it took 14 days to get a clued up technician like Thabiso to get to the bottom of the situation, leaves a few unanswered questions............. But I am happy to walk away from this and leave the experience behind.........