cell c pathetic service

i logged an insurance claim with cell c on the 30th of November paid the excess fee they want on the 4th of December but up to this date i have not received my device when i try and call them to do a follow the consultants from the insurance they just take down my details and put the me o hold and drop the line if im fortunate enough that the consultant doesn't drop they tell me to wait. how long must i wait for my device ? this is really unfair you are quick to debit my account every month but slow to deliver. i want my device please