Cell C - PATHETIC SERVICE

Item: Cell C
Rating: 1
Author: Tasmin E

Cell C You have just HIGHLY P*ssed off a longer than 10 year loyal client.

I have been in and out Cell C stores for the past 4 months wanting to upgrade..... They always checked my account and NO ONE EVER told me that my account has been BLOCKED and I cannot upgrade as my bank details are wrong...

I HAVE MADE AN ARRANGEMENT OVER AN YEAR AGO THAT I EFT EVERY MONTH AND NEVER HAVE I EVER MISSED A PAYMENT!!!!!!

NOW MY CREDIT STATUS HAS BEEN AFFECTED AND I CANNOT UPGRADE NOW..... WHAT BULL IS THIS!!!!

If this is not sorted out TODAY and I can upgrade, I will CANCEL all my cell c accounts!!!!

Helpful (0)

Replies (2)

Cell C's replyOfficial

30 May 2022, 14:25

Good day Tasmin

Thank you for reaching out to us.

Please accept our sincerest apologies in this regard. The matter will be escalated to our Support team for assistance.

^NT

Cell C's reply30 May 2022, 14:25

Official

Good day Tasmin

Thank you for reaching out to us.

Please accept our sincerest apologies in this regard. The matter will be escalated to our Support team for assistance.

^NT

Tasmin E's updateReviewer Update

06 Jun 2022, 12:51

CELL C - I HAVE NOW CALLED YOUR CANCELLATIONS CENTRE SINCE THURSDAY LAST WEEK AND I STILL HAVE NO EMAIL!!

I WILL NOW CANCEL MY CELL C CONTRACTS BECAUSE NO ONE WANTS TO ASSIST ME WITH THIS PROBLEM CAUSED BY CELL C ACCORDINGLY. IT IS EASY JUST TO SAY "WAIT 3 MONTHS". PLEASE EMAIL ME MY CANCELLATION AMOUNT. MY FAMILY WILL ALSO CANCEL IN THE NEAR FUTURE DUE TO YOUR UNPROFESSIONAL SERVICE.

I AWAIT MY CANCELLATION DETAILS ON MAIL.

Tasmin E's update06 Jun 2022, 12:51

Reviewer Update