DB
Danie B

1 reviews | Active since May 2011

14 Jun 2017, 12:01

Cell C Pathetic Service

<p>So after I cancelled my data contract with Cell C in February 2017. Confirmed by them that they have the recording that I cancelled. They decided to keep the data line active against my instruction. They also deducted monthly premiums on this acount from my bank acount up untill beginning June 2017. When I qeuried the deductions on my bank account they told me that there was ussage on my acount and they can therefor not refund the deducted amounts. This sounds a lot like theft to me. If I reqeust an account to be closed and debit orders to be stopped and they go against my instruction how am I responsable for further costs. I am sorry cell C, if you can not do handle your administration do not keep me responsable. I expect a refund on the ******* deductions within the next two weeks or I will report a ***** case and handle it furthe through the small claims court.</p> <p>Regards.</p>

0
Replies (6)
Cell C
Cell C's reply14 Jun 2017, 12:12
Official

We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.

You will be contacted shortly.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2017, 10:29
Official

Skhumbuzo has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN

DB
Danie B's update26 Jun 2017, 11:24
Reviewer Update

Have not recieved the payment as agreed upon with Cell C within 5 working days.......the saga continues....

Cell C
Cell C's reply26 Jun 2017, 12:15
Official

Hi Danie

We'll follow up on this matter and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply26 Jun 2017, 14:40
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jun 2017, 08:58
Official

As per feedback, Lungi advised that she will arrange for the refund to be processed and that will take 3-7 working days to reflect in your bank account.

Regards

Cell C | PN