CELL C - PATHETIC SERVICE

<p>CELL C DELIVERED A DEVICE I DID NOT APPLY FOR ON A PLAN I DID NOT APPLY FOR NOW THEY IGNORING MY EMAILS AND DON'T WANT TO PICK UP THE DEVICE, SOMETHING I DID NOT WANT AND MADE IT CLEAR THAT IT WAS NOT WHAT I APP**** FOR - </p> <p> </p> <p>Below is some of the last email I sent, still no response at all. </p> <p>From: Byron <br /> Sent: Friday 19 May 2017 8:42 AM<br /> To: 'Cell C' ********** /> Subject:RE: requested docs, [Incident: 170 ********** 63]</p> <p> </p> <p>Good day,</p> <p> </p> <p>Please come and fetch your device and refund the money you debited from me.</p> <p> </p> <p>So, when I app**** for this contract ONLINE it was an Huawei pocket router 10 gig p/m x 12 months at R299 p/m – I KNOW YOU GUYS KNOW THAT YOU OFFER 12 MONTH PLANS.</p> <p>Mahlomola Mokoena then contacted me and requested docs which I sent through.</p> <p>He then told me the plan’s price is R239 p/m and that you do not offer 12 month plans (I CAN READ AND A 12 MONTH PLAN IS WHAT I CHOSE ONLINE)</p> <p>Fine he confirmed the plan is 10 gigs daytime and 10 gigs night time data for R239 p/m at no point did he tell me the Huawei router I app**** for online is not being offered by CELL C anymore. YOU CAN CHECK UP ON ALL THE CALLS – I KNOW YOU CAN I TOO WORKED IN A CALL CENTRE – AND YOUR CUSTOMER SERVICE IS ABSOLUTE ******* TOO</p> <p>The details confirmed, contract approved and I wait for over 2 weeks for the device.</p> <p>It finally arrives and upon opening the delivery package I immediately see it is a ZTE router (I DID NOT APPLY FOR OR WANT THIS ROUTER!)</p> <p>I query this a few times with cell c, and we decide that you guys will fetch this router check for any defects and swap it out for the one I INITIALLY APP**** FOR!</p> <p>At no point did your amazing staff tell me you do not offer Huawei products anymore and a swap will not be possible!!!! Such really stupid service!</p> <p>I keep getting promised a supervisor or whatever will contact me but nothing, and the agents are not at all helpful either!</p> <p>So I decide ok fine I will keep this router (WHICH I KNOW YOU WERE HOPING FOR, THAT I WILL JUST GIVE UP AND ACCEPT)</p> <p>And I 1stly confirm the plan, to my surprise Mahlomola Mokoena ACTUALLY PUT ME ON A 5 GIG PLAN! AND NOT THE 10 GIG PLAN I APP**** FOR!!!!</p> <p> </p> <p>NOT THE 10 GIG PLAN OVER 12 MONTHS I INITIALLY APP**** FOR</p> <p>NOT THE SPECIFIC ROUTER I APP**** FOR</p> <p> </p> <p>AND THE ABSOLUTE WORST SERVICE EVER!!!</p> <p> </p> <p>SO JUST COME FETCH THIS DEVICE AND SIM CARD – AND REFUND MY MONEY YOU DEBITED OK!</p> <p> </p> <p>I want CELL C to come and pick up the product I did not apply for, to refund the activation fee they debited - I DO NOT WANT THIS PRODUCT, I DID NOT APPLY FOR IT - COME AND FETCH IT </p> <p> </p> <p>OR ADVISE IF I CAN DROP IT OFF AT THE NEAREST CELL C SHOP - </p> <p> </p> <p> </p>