CELL C Pathetic Service

On the 24th of Jan 2021, Rendhani from Cell C called me to assist me with an upgrade after me logging a call me back on their website, I was quite surprised to have received a call back in few minutes on a Sunday. We went through the entire upgrade process for a Samsung A21 and she advised me that I should expect delivery by Monday, 01 Feb 2021 or Tuesday, 02 Feb 2021. "Coincidentally", Sasha Lee called me on 02 Feb 2021 *** to offer me a Cell C upgrade. I then told her that I already did upgrade with Rendhani and was waiting for my phone, she then told me that no upgrade was processed on the system and most likely coz there was no stock and that is why upgrade was not processed.(but no one tells me) So I was totally annoyed at this point and asked her why was I not notified. She advised that she can't answer for Rendhani but she can process an upgrade and offer me a different phone the A12, I then asked her why should I trust her to process my application, she then made me speak to her manager Abdul Adams who said he understood but Rendhani is from a different call centre and they check stock reports, blah blah blah (well Calls are recorded so they can pull up the entire conversation). Abdul insisted that I can trust him and Sasha Lee and that I will receive my phone in 3 to 4 working days. On the 8th, still no delivery, so i've called and left messages for sasha Lee and Abdul but no surprise CELL C staff are all ***********. I also messaged Cell C via FB messenger on 8th Feb, the feedback I've received was upgrade has been processed, delivery takes 3 to 7 days and not 3 - 4 by sash lee (who clearly needs training). Then on the 10th, I receive another call from Cell C to offer me insurance on my "new phone" that I have not yet received so I advise that I am still waiting for the delivery and can she please check on system the status, she then told me that the phone was dispatched to courier on the 4th of Feb. On 11th Feb, I sent another FB message as no one in the "follow up" department answers cause that's who people at cell C says to hold on for when you call (*********** bunch of employees) and only reply I get is our team will make contact with you, I then receive sms with reference numbers saying query received and will be attended to shortly *** // ***. Today, is the 16th of Feb and I'm still waiting for a phone that I've ordered 14 days ago...double the estimated delivery time!!!! Today, some dude at cell C (in the upgrade department) before putting me through to the "follow up department" (that doesn't exist) told me that the upgrade application gets dispatched to courier and when they have stock, they deliver...what Bull****!!! Sasha Lee and Abdul Adams have not mentioned this and they pulled some stock report and said they have stock of A12 and insisted I upgrade to this phone....14 days later (actually more than 21 days since Rendani processed application) and NO ONE AT CELL C CAN TELL ME WHERE THE PHONE IS!!! also, no one has the freaking common courtesy to call me and give me an update or anything.