AK
Alastair K

1 reviews | Active since Aug 2020

18 Jun 2024, 17:29

Cell C Pathetic Service

I have been a customer of Cell C for as many years as I can remember. I now work for extended periods of time overseas but have until recently been able to receive texts for OTP purposes and such since most of my accounts are still in SA. Recently Cell C deactivated my some card which I can understand since I haven’t used it for anything else other than receiving however, I don’t mind paying to get it reactivated. Very few private individuals these days need to subscribe to International roaming due to WhatsApp calling so what’s the point of paying those ridiculously high rates. After emailing Cell C to rectify they maintain they have to make voice contact but Can’t make international calls to clients. What kind of amateur operation do Cell C run if you don’t understand the fundamentals of doing business which include being able to contact customers overseas!!?? This is ridiculous!!

0
Replies (4)
AK
Alastair K's update18 Jun 2024, 18:18
Reviewer Update
It’s ***
AK
Alastair K's update18 Jun 2024, 22:13
Reviewer Update
Yes please do activate WiFi calling. Is there any charge to doing so and if so how much?
AK
Alastair K's update20 Jun 2024, 17:45
Reviewer Update
I would like to thank Cell C for their prompt response in dealing with this issue namely Moses Mo***eng who has been particularly responsive in resolving this matter.
He was able to reactive my line as well as assist me with setting up WiFi calling so I am now in a better position that I was before the issue even arose in the first place! Thank you Cell C!
Cell C
Cell C's reply20 Jun 2024, 17:59
Official
Dear Alastair 

Thank you for your kind words and positive feedback. 

We're delighted to hear that Moses Mo***eng was able to promptly resolve your issue, reactivate your line, and assist you with setting up WiFi calling.

At Cell C, we strive to provide the best service possible, and it's wonderful to know that you are now in a better position than before.

Regards,
Cell C | MN