Cell c pathetic service

Hope the CEO of cell c is reading this I have been battling to solve a query with them for almost 3 months now. Spoke to a ops manager more than 2 months ago who logged an enquiry for me and i receive an sms with the enq ref number. He made a note that my account was not to be cut and if it was cut it must be reinstated immediately when i call until we resolve the issue. Needless to say they cut m line evry second week but for more than 2 months every time i call the line was connected again as per the promise of the ops manager. Last night however a clever team leader by the name of mpilo buthelezi refuse to connect m line again and also insinuating that im lying because she said there is no note of an ops manager on my account and therw was also never an enquiery loggend on my account on my question on how i received n enq number via sms then in june she said ahe dont know what im talking about. And when i asked how everyone else then reconnected my line for more than 2 months as per ops manager instruction she said there is ni such thing. So after teying to solve an issue with them for 3 months with no feedback i am disconnected and can nit use m service and also sommer received a demand letter that i will be handed iver not in 14 days day in 2 DAYS TIME!! Ive been a client of them for 13 years and this is the way im treated!! They discuss me!! Their fb page is full of vomplaints and people cancelling because of their poor service!!