Cell C pathetic service!

Disgusting service would be an understatement to what cell c has delivered. My phone was booked in for repair on the 15 of January 2019 at the Mimosa mall store. Csurance took time to respond on giving me an access fee amount that needs to be paid till I phoned them myself on the 29th of January....made payment of the access fee on the 1st of March and was told that the phone will be rebooked and will take 7 to 14 working days to be repaired as they told me on the first booking of repair...phoned them 19/03/2019 to ask of progress the repair just to be told that the phone was never rebooked in for repair of which both the insurance and the store are aware of the access fee payment now it's been over two months without my phone where by I'm taken around in circles as if I'm a child. I am paying for both the phone and insurance EVERY SINGLE MONTH and yes i dont have the phone. I demand my phone back repaired or either cell c should give me a new phone no later than Friday because i refuse to wait even a week!!