Cell C- pathetic service!!

It came time to renew our two Cell C contracts, and after deliberating and checking out what Cell C had to offer, we decided to terminate our contracts as Cell C had no decent offers. We are aware that you need to call and cancel your contract giving a 30day notice period.

So on the 10th of May 2018 I called and cancelled our contracts, Payment for the month of june was done as normal R579(full months amount) at the end of May. There was no pro rata amount to pay for the 10days of service that we used, instead we had to paid for the entire month

On the 10th of June 2018, the contracts were cancelled and all airtime and data was gone. The one contract became pre paid and the other was cancled outright. On the 6th of July I started to receive calls from Cell Cs automated machine (not sure what's the correct name) that I'm in arears, so I made a call to the customer care the consultant assured me that he is unsure why this is happening and lodged a complaint, I then recieved an sms giving me a reference number...

Now the 9th of July, nobody has got back to me regarding my complaint and I started to receive more calls from the automated machine regarding my "arrears" so I decided to give Cell C another call, I went from department to department and eventually went on hold for half an hour waiting for the legal department to answer... I eventually got tired of holding on and cut the call.

Cell C, your service is pathetic!

You guys can't even call the client back to follow up on a complaint and make the client hold on the phone until they get Fed up of waiting to get an answer (30 minutes later)