Cell c pathetic service

I bought a handset from a cell c business client in December.the handset was then blacklisted in error by cell c on the 31st may 2018.i went into a cell c store and they reviewed the account holders contract and everything was up to date and in order. Every payment was made on time and the contract number linked to my device on purchase was never blocked,which means this happened because of some idiots fast fingers and poor attention to detail when blacklisting a handset!I was then told to go to all other service provider stores as the handset can only be blocked by the network which I was currently using in the phone (telkom)which I did,followed by mtn,then vodacom only to keep being pushed in circles.i then called telkom customer care who looked into why my handset was blacklisted.i didnt give them any clue that it was originally a cell c handset.they called me back an hour later and confirmed that according to there system they can see that the handset was blacklisted by cell c! Since then I have been back to cell c stores,spoken with customer care and many members of there management all of who were of no help.if I have the handset with the box and the proof of purchase,the phone belongs to me!they then told me only the account holder can request unblacklisting even though it was an error on there part!I then had to cart the account holder who is a physically challenged gentleman to cell c fo fill out a request form to unblacklist the handset,I was then told I have to get an affidavit from the police which I had to get again cart this poor old man there and back to the cell c store and hand all the paperwork in! I was told by cell c that the handset will take 2 to 48 hours to unlock,I'm waiting for 10 days already!what pathetic service rendered especially since it was a mistake by a cell c employee who cannot see or type properly! I get better customer service from people selling things off the street! I will never use cell c again,will not recommend them to anyone and everyone that I know and will be sure that my company's corporate contract with cell c is changed over to a real network. What a joke!!!