pvdg
pieter van der grijp

1 reviews | Active since Jul 2016

28 Jul 2016, 14:07

cell c pathetic service

<p>Cell C seems to have its act completely wrong . I got billed for R 2000,00 data time which I am sure that I never used and I requested Cell C to send me the invoice and the messages to warn me of running low on data time .</p> <p> </p> <p>The messages I received did not relate to my account and I never got the usage invoice . I have been sending and faxing many messages to Cell C but it appears that this is a methode of communication they do not understand or respond to .</p> <p> </p> <p>Cell C has also renewed my subscription without mt consent to which I have not received any explaination .</p> <p> </p> <p>This afternoon ( 28/07/2016 ) I have had more than 50 calls from Cell C on my cell number relating to other users accounts and it seems like that their computer systems have packed up . Cell C has also suspended my cell services and will not restore the services until I pay for what I believe I did not use .</p>

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Replies (2)
Cell C
Cell C's reply29 Jul 2016, 05:16
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply29 Jul 2016, 10:00
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN