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KK
Kuchen K

1 reviews | Active since Oct 2019

09 Oct 2019, 16:35

CELL C PATHETIC SERVICE

CELL C has by far shown me that there service delivery towards there clients is absolutely pathetic, further to that they do not have the ability to resolve simple issues. My Fibre line was completely deactivated due to "none-Payment", however, what is weird is that I signed a Debit order form giving consent for funds to be deducted on the 30th of each month. In September CELL C found it okay to take funds over R1000 on the 26th with no authority & then wait until the 2nd of October to take the balance. When there was no funds available CELL C completely deactivated my line without a call or notice or anything. Further to this, I was advised by Support agents that my account is owing (which it was and that I would need to pay to have it sorted out). I then paid double to ensure that this never happens again and have been waiting almost 72hours to have a line activated. But no I'm told that I have to reapply for a completely new line after paying over. The sale rep Zain advised that he is able to resubmit the old forms which are sitting with Thamarie in Admin to process. But when calling into the support centre to confirm the status, I'm told nothing is happening as the forms that Zain pulled off the sequel server was never submitted. So I am in credit with CELL C because they have no IDEA how debit correctly, Spen more than R1000 in data bundles and still no re-connection or nothing. CELL C YOU OFFER THE WORST SERVICE TO DATE FROM SOMEONE WHO HAS 3 DEVICES AND FIBRE WITH YOU. I'm better off somewhere else.

0
Replies (15)
KK
Kuchen K's update10 Oct 2019, 09:40
Reviewer Update

FOR EVERYONE CONSIDERING CELL C DONT- THEIR BACKEND SERVICE/CUSTOMER SERVICE IS COMPLETING PATHETIC!!!!!

From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 09:20
To: Collection Queries <***>; Zain Shaik <***>; 'info' <***>
Cc: ***; Subject: RE: ACCOUNT NUMBER Kannemeyer -Urgent att
Hi Everyone,
Attached is the thread that support & admin cant find.
What is actually going on, because @Zain Shaik has done what he said he was going to do 2 days ago and this matter is still sitting on admin wanting a new agreement to be completed.
This means that my old package/current is no longer valid and I am then expected to take up a new one at a higher price? Because it suits CELL C???
My old package/current line is able to be re-activated based on the above email thread. THIS IS WHAT I WANT.
I have copied the ombudsman into this email as I have reached my point with how long it has taken for my line to be reactivated?
Will CELL C be re-enduring me for all the data cost I have incurred whilst waiting for you to action my request,
Despite me being in credit on my account!!!!
Regards
Kuchen Kannemeyer

From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 08:56
To: 'Collection Queries' <***>; 'Zain Shaik' <***>; 'info' <***>
Cc: '***' <***>;
Subject: RE: ACCOUNT NUMBER -Urgent att
Hi Everyone,
It is my understanding that a new agreement does not need to be used as per @Zain Shaik- ***.
I am not sure where this issue lays, but I want something to be made very clear if I land up with 2 lines or double charged because of *********** work and service,
I will seek further legal action on this matter and refer this matter to the ombudsman.
Zain will be calling in on my behalf to discuss why it is that support and admin are unable to find the documents he uploaded 2 days ago.
I would like feedback as NO ONE HAS EMAILED, CALLED OR TEXT MESSAGED ME OTHER THAN ME CALLING.
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Wednesday, 09 October 2019 16:34
To: Collection Queries <***>; Zain Shaik <***>
Cc: ***;
Subject: ACCOUNT NUMBER -Urgent att
H Guys,
Are we no further to having my line sorted for day 2?
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Wednesday, 09 October 2019 09:50
To: 'Collection Queries' <***>; 'Zain Shaik' <***>
Cc: '***' <***>;
Subject: RE: Arrears on cell c account
Importance: High
Please could I have my line put back on as I have paid ahead and am still waiting for this to be resolved?
How long does it take for your system to update itself if a payment is made on a pay to clear?
My Understanding is that @Zain Shaik & Thamarie (in admin) reference number CF094630.
Can I have this issue resolved Immediately as I have now ensured that I am not depending on Cell C to take off the required amount and settled the amount owing and paid forward-meaning in Credit with CELL C.
So can we have this fixed please?
Regards
Kuchen Kannemeyer

Cell C
Cell C's reply10 Oct 2019, 09:49
Official
Good Day Kuchen Kannemeyer

Thank you for contacting Cell C. 

Our team will be in touch to assist. 

^MP 
KK
Kuchen K's update10 Oct 2019, 09:53
Reviewer Update
It's a shame that not even you can see the frustration in ME as a CLIENT needing to contact MY SERVICE PROVIDER CELL C. But its day 4 and ONLY ZAIN SHAIK has proven to have great sales & after-sales service for his client

KK
Kuchen K's update10 Oct 2019, 12:07
Reviewer Update
Hi CELL C,
So I find myself chasing up once more to find out what is actually happening.
It is now 12 noon and no-one has said a single thing in reference to what I can only assume to be a simple task.
Is anyone able to provide me with an update to confirm what is actually happing???
Has my old line been re-activated?

KK
Kuchen K's update10 Oct 2019, 15:17
Reviewer Update
Hi Warren & Everyone else…..
It is now after 3 pm with no feedback or any update with regards my Fibre line!!!
What is happening Guys… am I expected to wait another day????
Why is this proving to be so difficult?
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 13:00
To: Warren Naicker <***>; Collection Queries <***>; Zain Shaik <***>; 'info' <***>; Shaun Ferreira <***>; Kimera Ramphul <***>
Cc: '; Indrani Narain <***>
Subject: RE: ACCOUNT NUMBER Urgent att
Hi Warren, thank you for the response
Do we know what it is that Admin is actually doing? Is my old/current line being re-activated?
Following my discussions with @Zain Shaik & his conversations with his Manager Shaun, this is what was going to take place.
If I could get clarity on this along with an ETA in terms of my line being activated this would be great.
I would assume also that I would need log in details for 192 .168.1.1
Please advise me accordingly as it is now 1 pm. On day 4 of this matter.
Regards
Kuchen Kannemeyer
KK
Kuchen K's update10 Oct 2019, 16:05
Reviewer Update
Hi Warren & Everyone…..
Please explain the below to me? Has everything been done from an Admin & account point? If so what has now happened- has my current/old line been re-activated?
Must Octotel now come out to my home to sort this out! So I am now going into another day meaning 5 days straight to sort out a RE-ACTIVATION.
Still no-one has come back to me since 1 pm, only me following up seek some sort of customer service or something from CELL C!!!!!
Will still not be receiving a call to advise what the challenge is, how long it will take or that we have made it a high priority and are pushing to have it sorted today.
Seeking as how it is after 4 pm this means no one is coming out today- like why am I begging you all to have my line sorted. Are you not the service provider???
From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 15:16
To: 'Warren Naicker' <***>; 'Collection Queries' <***>; 'Zain Shaik' <***>; 'info' <***>; 'Shaun Ferreira' <***>; 'Kimera Ramphul' <***>
Cc: '; 'Indrani Narain' <***>
Subject: RE: ACCOUNT NUMBER -Urgent att
Importance: High
KK
Kuchen K's update11 Oct 2019, 09:00
Reviewer Update

After receiving confirmation from Warren Naiker & Kimera yesterday- I called into the support to confirm everything and to my surprise CELL C **** OR AT LEAST EVERYONE PART OF THE BELOW THREAD HAS..... The support confirmed that their ADMIN team still has my account and has yet to RE-ACTIVATE MY ACCOUNT!!! THIS IS NOW DAY 5 OF ME STILL BEING WITHOUT MY CONNECTION AND BEING IN CREDIT TO A SERVICE PROVIDER WHO IS COMPLETELY USELESS.

I wonder how it is that CELL C EXPECTS THERE CLIENTS TO STAY IF THIS IS THERE SERVICE DELIVERY
From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 18:07
To: Warren Naicker <***>; Collection Queries <***>; Zain Shaik <***>; 'info' <***>; Shaun Ferreira <***>; Kimera Ramphul <***>
Cc: 'robyn-lee kannemeyer' <***>; Indrani Narain <***>; Rabia Harris <***>; Sherine De Sousa <***>
Subject: Re: ACCOUNT NUMBER r -Urgent att
I have just called into support and the issue is sitting with you guys in admin. Cell C has not re-activated myline. My Octotel box is still live my Cell C one is not


From: Warren Naicker <***>
Sent: Thursday, 10 October 2019 16:15
To: Kuchen Kannemeyer
Subject: RE: ACCOUNT NUMBER -Urgent att
Hi Kuchen
Thanks for the e-mail.
Kimera has sent a request to the FNO Octotel and we are now awaiting their feedback regarding the activation.
The activation will be done remotely, we have to allow a bit more time for Octotel to process the request.
Thanks J
KK
Kuchen K's update11 Oct 2019, 09:14
Reviewer Update

Good morning Warren & the CELL C team & Ombudsman,
So following this entire long tireless process that has now entered into day 5.
Yesterday I was advised that Octotel has to reconnect my line,
However, after confirming yesterday evening REFERENCE NO ***-confirms that YOUR ADMIN TEAM STILL HAS MY ACCOUNT STILLING ON THERE DESK TO BE RE-ACTIVATED
Based on the below picture it would appear that my Octotel box is live -should CELL C WISH TO LIE TO ME ONCE MORE OR INSULT MY INTELLENGNCE OR FURTHER DISRESPECT ME AS CLIENT.
Will my line be active today before 12 or as a telecommunication company not know how to do admin and re-activation???
From: Kuchen Kannemeyer
Sent: Thursday, 10 October 2019 18:07
To: Warren Naicker <***>; Collection Queries <***>; Zain Shaik <***>; 'info' <***>; Shaun Ferreira <***>; Kimera Ramphul <***>
Cc: 'robyn-lee kannemeyer' <***>; Indrani Narain <***>; Rabia Harris <***>; Sherine De Sousa <***>
Subject: Re: ACCOUNT NUMBER -Urgent att
I have just called into support and the issue is sitting with you guys in admin. Cell C has not re-activated myline. My Octotel box is still live my Cell C one is not.

From: Kuchen Kannemeyer
Sent: Thursday, October 10, 2019 4:04:41 PM
To: Warren Naicker <***>; Collection Queries <***>; Zain Shaik <***>; 'info' <***>; Shaun Ferreira <***>; Kimera Ramphul <***>
Cc: 'robyn-lee kannemeyer' <***>; Indrani Narain <***>; Rabia Harris <***>; Sherine De Sousa <***>
Subject: RE: ACCOUNT NUMBER -Urgent att
Hi Warren & Everyone…..
Please explain the below to me? Has everything been done from an Admin & account point? If so what has now happened- has my current/old line been re-activated?
Must Octotel now come out to my home to sort this out! So I am now going into another day meaning 5 days straight to sort out a RE-ACTIVATION.
Still no-one has come back to me since 1 pm, only me following up seek some sort of customer service or something from CELL C!!!!!
Will still not be receiving a call to advise what the challenge is, how long it will take or that we have made it a high priority and are pushing to have it sorted today.
Seeking as how it is after 4 pm this means no one is coming out today- like why am I begging you all to have my line sorted. Are you not the service provider???
KK
Kuchen K's update11 Oct 2019, 09:15
Reviewer Update

TO MAKE THINGS BETTER THE OPERATIONS & SUPPORT MANAGER IS NOW ON LEAVE
Thank you for the e-mail.

I am currently out of the office, Please direct all urgent queries to ***.

Thank you :)
| | | |
| Warren Naicker
| Broadband Operations & Support Manager
|
|
|
| Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
|
| www.cellc.co.za | | | |
KK
Kuchen K's update11 Oct 2019, 09:41
Reviewer Update
CELL C - COMPLETELY USELESS AT SERVICE DELIVERY, CUSTOMER SERVICE, CLIENT RETENTION AND EVEN ADMIN

CELL C - ARE YOU PLANNING ON SETTING A RECORD ON THE LONGEST TIME EVER TAKEN TO RE-ACTIVATE A CLIENTS ACCOUNT THAT YOU DISCONNECTED WITH WARNING OR PROPER CAUSE, EVEN THOUGH AFTER LETTING ME KNOW A SORTED TEH SHORT PAYMENT THAT DEBIT ORDER COULD NOT??? IF IT IS SET FOR THE LAST DAY WHY DID YOU TAKE MONEY ON THE 26TH? NOT THAT I EVEN COMPLAINED ABOUT THAT BUT THEN YOU SHOULD HAVE TAKEN YOUR FULL AMOUNT AND NOT WAIT UNTIL THE 2ND TO TRY AGAIN. NOW I HAVE DOUBLE PAID PUTTING ME IN CREDIT AND YOU CANT APPRECIATE THAT FACT BY SIMPLIFYING SORTING OUT A SERVICE YOU PROVIDED. HOW CAN YOU ENTIRE BRAND AND SERVICE BE THIS COMPLETELY USELESS AT SERVICE DELIVERY, CUSTOMER SERVICE, CLIENT RETENTION AND EVEN ADMIN. TO ADD TO THE LIST LYING TO YOUR CLIENT ABOUT WHAT YOU ACTUALLY DOING AND ADVISING WHEN YOU HAVE RESOLVED AN ISSUE THAT YOU HAVE NOT!!!!
KK
Kuchen K's update11 Oct 2019, 10:32
Reviewer Update
Is Nobody from Cell C going to call or advise me on anything????
Is everybody at CELL C praying that someone in your business is able to do something or what?
@Kimera Ramphul- thanks for the bull**** story yesterday and lying to me along with Warren Naicker in reference to Octotel needing to do something when you ADMIN TEAM IS AS SLOW AS A SNAIL and is still sitting with my account. OR DOES NOW BODY WITHIN YOUR BUSINESS SPEAK TO EACH OTHER FOR YOU ALL TO KNOW THE SAME THING!!!!
How are we still waiting for scoring??? EVERYONE YESTERDAY SAID THE FOLLOWING ‘your current/old account has been re-activated, and your line will be connected.” Then it was “Octotel just needs to re-connect” then its “CELL C ADMIN NEEDS TO COMPLETE THE APPLICATION THAT WAS SUPPOSEDLY ALREADY COMPLETED”
@Shaun Ferreira was waiting since the 8th for scoring from “Pinky”- Orienta Hlophe, who was waiting on the ADMIN TEAM, WHO was waiting on WINSTON.
So know we are on day 5 and we are at the point of confirming that CELL C ADMIN NEEDS TO FIGURE OUT HOW LONG IT TAKES TO PROCESS A “SIMPLE” RE-ACTIVATION, then for someone from this group of receipts to confirm what is taking place
With me, the client NOT ME CALL-IN TO GET ANSWERS!!!!
So I will ask YOU ALL ONCE MORE HOW LONG IS THIS GOING TO TAKE?
Regards
Kuchen Kannemeyer
Hi Kuchen
Thanks for the e-mail.
Kimera has sent a request to the FNO Octotel and we are now awaiting their feedback regarding the activation.
The activation will be done remotely, we have to allow a bit more time for Octotel to process the request.
Thanks J
KK
Kuchen K's update11 Oct 2019, 10:45
Reviewer Update
CELL C I WILL NOW BE LODGING A FORMAL COMPLAIN WITH THE ICASA
KK
Kuchen K's update16 Oct 2019, 08:51
Reviewer Update
CELL C FIRBE- CUSTOMER SERVICE, CLIENT RETENTION PATHETIC
From: Kuchen Kannemeyer
Sent: Wednesday, 16 October 2019 08:42
To: Warren Naicker <***>; Collection Queries <***>; Zain Shaik <***>; Shaun Ferreira <***>; Kimera Ramphul <***>
Cc: kuchenku****mail.com; 'robyn-lee kannemeyer' <***>; Indrani Narain <***>; ***; ***; 'info' <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Importance: High
Morning Everyone,
We are following the same trend as last week.
Day 4 for without any feedback what so ever in reference to my email below.
Will I be receiving confirmation or are we waiting for things to be a complete mess up at the end of the month and then expect me to be understanding as the customer.
Once more I ask for confirmation around my below questions.
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Tuesday, 15 October 2019 10:22
To: 'Warren Naicker' <***>; 'Collection Queries' <***>; 'Zain Shaik' <***>; 'info' <***>; 'Shaun Ferreira' <***>; 'Kimera Ramphul' <***>
Cc: kuchenku****mail.com; 'robyn-lee kannemeyer' <***>; 'Indrani Narain' <***>; '***' <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Morning Everyone,
This is day 3 that I am requesting clarity around the below.
Are we going to do this for another week?
Kindly address my below query urgently- as once more I am not receiving an email, text, nothing at all.
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Monday, 14 October 2019 09:45
To: 'Warren Naicker' <***>; 'Collection Queries' <***>; 'Zain Shaik' <***>; 'info' <***>; 'Shaun Ferreira' <***>; 'Kimera Ramphul' <***>
Cc: kuchenku****mail.com; 'robyn-lee kannemeyer' <***>; 'Indrani Narain' <***>; 'Rabia Harris' <***>; 'Sherine De Sousa' <***>; '***' <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Good morning Everyone, I trust you are all well.
I still awaiting your confirmation in reference to my below email.
Please advise accordingly.
Regards
Kuchen Kannemeyer
From: Kuchen Kannemeyer
Sent: Friday, 11 October 2019 12:29
To: 'Warren Naicker' <***>; 'Collection Queries' <***>; 'Zain Shaik' <***>; 'info' <***>; 'Shaun Ferreira' <***>; 'Kimera Ramphul' <***>
Cc: kuchenku****mail.com; 'robyn-lee kannemeyer' <***>; 'Indrani Narain' <***>; 'Rabia Harris' <***>; 'Sherine De Sousa' <***>; '***' <***>
Subject: RE: ACCOUNT NUMBER Kuchen Kannemeyer -Urgent att
Importance: High
Good afternoon Everyone,
I would like to confirm a couple of things:
  1. Re-activated as it was from package, amount etc?
  2. My account reflect that I am in credit R774.99 (based on the payment of R1 500 made)
  3. The debit order is set for the last day
  4. What will CELL C be doing with regards to the cost incurred on my behalf whilst waiting for this issue to be resolved?
I await to hear your response, which hopefully will not take 5 days.
Regards
Kuchen Kannemeyer
KK
Kuchen K's update16 Oct 2019, 14:21
Reviewer Update
Hi Thapelo,
So will you manage my dispute or is this something that can only happen after I am billed (like currently).
I am not going to smile at the pathetic service and manner in which this entire process has been handled – and be okay with fitting the cost of various things just because.
This is where and I quote “ We at Cell C we take pride in ensuring our customer satisfaction”
Ask yourself this question Thapelo – if you were in my position and this had happened to you by your service provider what would you do?
I am holding you my service provider CELL C accountable for better service & customer delivery.
I await your response.
@Kimera Ramphul I assume that you are waiting on @Warren Naicker to return before advising what CELL C Fibre will be doing regarding my out of pocket.
Let be really this entire process was handled poorly & pathetically on CELL C behalf
From: Thapelo Mopailo <***>
Sent: Wednesday, 16 October 2019 13:55
To: Kuchen Kannemeyer <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Good day
I trust you well
Kindly note that you will get the new invoice after the billing cycle , at the current moment the invoice its et to be generated
Regards
Thapelo
| | | |
| Thapelo Mopailo
| Broadband Sales Consultant
|
|
|
| Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
|
| www.cellc.co.za | | | |
|

Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.

From: Kuchen Kannemeyer [mailto:***]
Sent: 16 October 2019 01:51 PM
To: Thapelo Mopailo
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Hi Thapelo,
To confirm you are unable to assist with the statement and with regards to the billing dispute I have in reference to the R70 I am being charged?
Regards
Kuchen Kannemeyer
From: Thapelo Mopailo <***>
Sent: Wednesday, 16 October 2019 13:36
To: Kuchen Kannemeyer <***>
Subject: Automatic reply: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Good Day

Kindly be advised that im no longer with support

please forward all support query to ***

Thank you regards
Thapelo
| | | |
| Thapelo Mopailo
| Broadband Sales Consultant
|
|
|
| Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
|
| www.cellc.co.za | | | |


KK
Kuchen K's update16 Oct 2019, 14:25
Reviewer Update
CELL C FIBRE -CUSTOMER SERVICE, CUSTOMER SATISFACTION, CUSTOMER DELIVERY - IS WHAT IS URGENTLY REQUIRED WITHIN YOUR DIVISION.

THE KEY TO COMMUNICATION IS THE RESPONSE YOU GET. Your POOR AND UTTER DISREGARD FOR COMMUNICATING WITH ME AS YOUR CLIENT IS WHY WE ARE HERE

Hi Support,
Please could you assist with a statement for account , as per my below thread
From: Kuchen Kannemeyer
Sent: Wednesday, 16 October 2019 13:36
To: Thapelo Mopailo <***>; kuchenku****mail.com; 'robyn-lee kannemeyer' <***>; PMkhwa****@icasa.org.za
Cc: Kimera Ramphul <***>; Warren Naicker <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Good afternoon Thapelo, thank you for finally responding.
It’s a shame to too me to escalate this matter for Cell C to respond.
Kindly provide me with a statement reflecting the below discussed.
To confirm I will be receiving my statements to kuchenku****mail.com, this was a request made with Kimera last week.
I suppose Kimera or Warren will then need to advise what happens with regards to me being out of pocket by R700 in data cost whilst waiting for my service provided to resolve my issue??
Me waiting an entire week to have this resolved and me needing to chase my service provider is why I hold you accountable for my out of pocket expense.
4. What will CELL C be doing with regards to the cost incurred on my behalf whilst waiting for this issue to be resolved?
Please advise me according and provide me with the statement as requested.
Regards
Kuchen Kannemeyer
From: Thapelo Mopailo <***>
Sent: Wednesday, 16 October 2019 13:13
To: Kuchen Kannemeyer <***>
Cc: Kimera Ramphul <***>; Warren Naicker <***>
Subject: RE: ACCOUNT NUMBER -Kuchen Kannemeyer -Urgent att
Good day Kuchen
I trust you well
Thank you for taking my call
Once more please accept our sincere apologies for the inconvenience you may have experienced in respect to your account. We at Cell C we take pride in ensuring our customer satisfaction.
To answer all the question as per our telephonic conversation
  • New account was create with below details
  • New account code :
  • Product loaded : C-Fibre 10Mbps/5Mbpp
  • Account *** up to date with credit of R-704.99
  • *** was charged R70 for admin fee for insufficient fund on account –as per Not provided for (equivalent to R/D on a cheque)- I do not agree with this as if there were funds for the 1st debit order then all funds should have been deducted which it was not! This is not my fault and as such will not be held accountable for fitting the cost for that. The R70 needs to be credited to my account as well.
  • Debit order set to last day of every month
Regards
Thapelo
| | | |
| Thapelo Mopailo
| Broadband Sales Consultant
|
|
|
| Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
|
| www.cellc.co.za | | | |
|

Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.