lS
leeann S

1 reviews | Active since Apr 2013

06 Dec 2018, 07:06

Cell C Pathetic serivce

I know this is going to fall on deaf ears but im honestly getting tired of the issues we having with Cell C network. Saturday we were down and we received 1G data for that and guess what we still struggling with the Network then the data disappears and you keep getting sms's stating you have lost data but you were on emergency for more than an hour. not to mention the fact that we cant make calls because we just don't have network. When the power goes out oh my word its even worse you cant even call the contact centre and when you eventually get through you just told sorry there is nothing we can do...I am complaining on behalf of my house hold where 9 of us have cell c numbers but I guess maybe just maybe Telkom will be getting new clients very soon. Cell C your service is really becoming worse by the day and I cant take it anymore really. I am pregnant and what im really worried about is that I will need to call an Ambulance and then your stupid network will be down. As a former employee I used to promote Cell C but I honestly will no longer do that. My mom Recharges with airtime and boom gone. So what are we not supposed to have phones then. Oh and the fact that your free minutes disappear at one time but you didn't recharge on the same day WHAT A ****** *******!!!!!!!!!

0
Replies (2)
Cell C
Cell C's reply06 Dec 2018, 08:39
Official
Good morning Leeann

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 

lS
leeann S's update07 Dec 2018, 05:37
Reviewer Update
Im totally not happy really im not the lady that called me yesterday did not seem interested at all in what I was saying and only addressed one of the THREE issues I highlighted and even shut me down when I tried to give her an second address of where I am experiencing this issue. oh and by the why now my Whatsapp data is gone from 500mb yesterday to 0 this morning...continue Cell C im really getting fed up now....I will send a complaint directly to the CEO if you guys cant sort this out!!!!!!I am too a Client Liaison and work with social media complaints but never ever will I treat our clients like this....like I said in my original complaint CELL C DOES NOT CARE!!!!!!!!!!!!!!