Cell C - Pathetic & ***********!!

Cell C is the worst company ever to try & solve a query with.

I have never seen such a bunch of *********** people in my life!!

I received an sms on the 31st October to say that my "cancellation request" was successful. Something I did not request! Upon phoning the Key West store I was informed that my contract has been permanently deactivated due to non payment!

This is the biggest load of **** as my account was paid every single month via EFT but was never allocated to my account! What made it worse was that I sent Cell C all the payments & I even got confirmation from *** on the 20th October confirming that the payments have been allocated!

So since last week Tuesday I was sent back & forth from the lawyers to Customer Care to try & solve this problem. I have sent the exact same POP's to 5 different people now and NO ONE are able to help me. They just keep saying that I will get feedback in 48 hours which is NOT happening!!

In the meantime I am stuck without my phone which I need for my work which is totally unacceptable!

I will NOT renew my contract with Cell C again & I will also NOT recommend them to anyone as their service is beyond pathetic!

If my issues are not sorted out by cob on Tuesday 08 November 2022 I will have no other option but to put this very same complaint on Social Media!!

And by that I mean my payments must be allocated & my contract reinstated as it was NOT due to non payment that my contract was cancelled but due to a bunch of *********** people that does not know how to do their work!

Please note that I am not interested in a prepaid option - I want my contract reinstated!!

It is ALL or NOTHING!!