CB
Claudette B
1 reviews | Active since Oct 2014
26 Oct 2022, 17:28
Cell C PATHETIC!
Been a loyal customer with cell c, for almost 10 years, when I went into store to upgrade, they said I cannot upgrade due to the fact that I am under debt review, I have been in the debt review process for almost 4 years, and never has upgrading been a problem, now all of a sudden its a problem!!!!! If Cell c can’t provide me with a upgrade, consider my contract CANCELLED WITH IMMEDIATE EFFECT! This is the service you get for being LOYAL TO A COMPANY!!!!
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Replies (2)
Cell C's replyOfficial
26 Oct 2022, 18:02Good day Claudette
Thank you for getting in touch.
We do understand your frustration. However, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
^NT
Thank you for getting in touch.
We do understand your frustration. However, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
^NT
Cell C's reply26 Oct 2022, 18:02
Official
Good day Claudette
Thank you for getting in touch.
We do understand your frustration. However, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
^NT
Thank you for getting in touch.
We do understand your frustration. However, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
^NT
CB
Claudette B's updateReviewer Update
26 Oct 2022, 18:10I understand but Two weeks ago when I contacted head office, they would have processed the upgrade I just had to confirm with my husband which device, so the one hand does not know what the other is doing!!!!! Surely you can make a plan everything regarding the contract stays the same , there is no price increase or anything I am purely upgrading form the device not even for myself but for my 6 year old son!
CB
Claudette B's update26 Oct 2022, 18:10
Reviewer Update
I understand but Two weeks ago when I contacted head office, they would have processed the upgrade I just had to confirm with my husband which device, so the one hand does not know what the other is doing!!!!! Surely you can make a plan everything regarding the contract stays the same , there is no price increase or anything I am purely upgrading form the device not even for myself but for my 6 year old son!