Cell C Pathetic!!!! Even Hello Peter isn't helping...

There are no words to explain just how pathetic my experience with Cell C in Cradle Stone mall has been. Empty Promises!!!! This issue has been on-going since November 2018. I upgraded my contract that included a Huawei watch (to the value of R4000.00). The consultant in store paired the watch to my phone when I needed to charge the watch at home, I found that I had never received the charging unit. The consultant in store DID NOT REVIEW THE CONTENT OF THE PHONE AND WATCH BOX WITH ME, prior to leaving the store. I am certain that the watch charging unit was left on the consultants desk. When I called in to ask, I was insulted and told that I must have lost the charger and in so many words told that I'm lying. I suggested they pull the camera footage in store...of which did not happen to date. When I finally did get hold of the store Manager (Bongie) some weeks later, she did not even know about this incident that had been playing off in her own store. She initially seemed to be trying to help me. However from December 2018 (around the 4th December 18) maybe earlier...to date this matter has still not been resolved. Bongie told me to take in my watch and give it in to her as she had managed to get my watch replaced with another one. I personally handed my watch in to her early in January 2019 and to date I have not received anything. When I phone (once a week- which I really don't think is much) to follow-up, I am constantly told she is either not in the office, on leave, on training...only back in the office on Friday and so it goes on. When I do by some miracle get to speak to her, I am constantly told that she is waiting for Huawei to get back to her. On Sunday the 26th January 19, I called into the store and I got to speak to Bongie. She got impatient with my follow-up (which I think I have every right to do) and quite frankly I think decent customer service would be if she actually phoned me at least once a week to let me know what this status of my watch is. But instead she was impatient with me and told me that she is ready to give me the contact details of Huawei so that I rather follow-up with them myself directly. This was a very unprofessional response!!! I am the client and I told her that even in my own line of work, I need to understand that clients will phone and follow-up. It has been weeks and months and still nothing. When in today. More than a week after my last call...I was once again told, she is not in the office and will only be in the office on Friday. The service is beyond pathetic!!!! I have had the most terrible, vomiting experience from Bongie and Lizzy (her store assistant). I am not taking this **** anymore. I will take my detailed story and share it with the newspapers!!!! The bad, to worse to beyond pathetic. You clearly don't understand customer service. I am been the victim here...and you have played me...and I tried to give you the benefit of the doubt. No more!