1 reviews | Active since Dec 2016

18 Jun 2024, 13:12

Cell C Pathetic Customer Service to a Long Time Customer.

I have been with Cell C from inception and in later years I started having serious problems. I decided to cancel my contract and I was called back and I was literally begged to stay on. With all the talk I decided to continue on prepaid contract without a new cell, just data. Since then I have had no Data. I found out today. I telephoned Cell C so many times today that it is more than a joke. Absolutely pathetic service. I was transferred from Customer service to Contracts to prepaid all the time. Eventually I was told that my prepaid data was not transferred to my Cell number. I only found out now as I work from home due to a medical condition and use my home internet service provider and never use my Cell. Only for emergencies which I had when out but could not use it.

Cell C connect me up as I thought I would be or I will cancel and use my Cell number elsewhere.

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Replies (2)
Cell C
Cell C's reply18 Jun 2024, 13:25
Official
Dear  Greg C 

Thank you for contacting us. 

We appreciate your loyalty. Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. The matter will be investigated and rectified. Do expect our call. 

Cell C | NT
's update18 Jun 2024, 14:11
Reviewer Update
I have since been on the phone with Cell C and had the same pathetic experience. Most calls sound like the Cell C individual is talki9ng from under water. I could hardly hear what he or she was saying to me.

By the way, I am still waiting for your call. Its been more than 4 hours now. Pathetic!