CELL C PATHETIC CUSTOMER SERVICE is like the CURE FOR COVID 19 IT DOESNT EXSIST, FOR A SIMPLE PAID UP LETTER.

I am totally appalled by the service or lack of service received from cell c & the consultants and management at the cell C call center. All i needed was a letter stating that my Cell C account is paid up a simple paid up letter and to this hour not 1 person at Cell C was able to help.

i have spoken to more than 30 people at Cell C, including Fezekile, Stembiso, Bongikile, Londiwe, Lilly, Mathombe, Buthle, Nora, Another Stembiso, Busi, Mpho, Siyabonga, Kabelo, Kathlego, Another Katlego the team leader, another stembiso, and Paballo, and out of all these people all that i have gotten thus far, is the run around, i have been shunted from pillar to post, from the north to the south pole, each consultant and each team leader telling me about their internal issues, and their internal TATs each one explaining that they understand, and giving me the empathy they have been taught so well to give but each one not listening to what is required, and those are the ones who actually listen i mean lets rephrase the ones that actually hear me, then you get the ones like stembiso , or matoba, or lilly that doesnt know what to do with me so they either hang up or put me through to the automated "rate the service received" i so wish for the QA team to go and have a listen to the number of calls that have been dropped in my ear or blind transfered or routed through to the rate my service machine. oh or they refer me to external legal departments include Shapiro and Blake and whatever associates, who confirm that my account is not with them and has been settled at Cell C. oh or they advise me that the matter is with the internal legal department, but forgetting the fact that their legal department is working from home and getting through to them or getting a response from them is basically like climbing mount Kilimanjaro just to get a simple paid up letter. a letter which shouldn't even take 5 min to draft,.

i have called in for the paid up letter since Monday, and each person keeps telling me about 48 Hours, but 48hours from when ? from the time that i speak to them because the turn around time is basically nuil in void, i have also request it to be escalated, oh it has been escalated 4 times already and twice by the team leaders and still to this hour no assistance , and no paid up letter.

Oh and when speaking and explaining my frustration the team leaders seem very blaze about my situation and you can clearly hear either the frustration in their voices or the grin on their faces, and each one just says they will try, try to flag it or escalate it, BUT the fact that getting a simple thing like a paid up letter from Cell C is like finding the cure for Covid 19.

My request is simple, BUT URGENT i need a paid up letter from Cell C.