Cell C Pathetic Customer Service

I am a first time contract customer. Pathetic Service! I was reluctance to go ahead, and after a few calls from Cell C, eventually agreed to take the contract. Firstly the contract was sold incorrectly to me with misleading information!

I have not even used the service properly.I called Cell C to see what happened. The debit order date was incorrectly set in the first place. Escalated and solved to the correct date. Consultant ensured that I should not have the issue going forward. It has been almost 3 months and the debit has not gone off, and therefore suspended. I am fed up with Cell C and there nonsense.

I sent a Cancellation mail via there Website details, and after a brain wrecking mail trail, the retention's department calls to assist, because the correct department failed to call me. The gentleman was really trying to assist me this time, to his beats ability. However, I was advised to pay the arrears for something that has not worked int he first place. Then I should call back 48 hours later to process a cancellation of the contract. Once this is done, I should dispute the amount paid, and request a refund. this would be paying something only to ask for it back. I mean what nonsense is this?

I have an amazing deal at another service provider, which I inquired about today. It has been declined due to negative profile on the credit bureau, due to CELL C's incompetence, and failure to deliver proper customer service!

Anyway, I have paid the arrears amount which they are claiming, and dispute the amount later. I hope the other service provider will now assist. otherwise Cell C will pay for my credit Rating!!!