Cell C Pathetic Customer Service

Dear Cell, I have now had it with your pathetic service. I called in on 02/11/2017 spoke to someone in your Retention department to cancel the 3 contracts as per your standard cancellation policy. I was clearly told that the 3 contracts will be cancelled and the final bill will be at the end of December 2017. The reference number for the call was ********** ********** 86.

At the end of January 2018, you debit me once again even though I was told clearly that the last bill will be in December 2017. I call in once again on 09/02/2018 and speak to Clive in your Retention department to only find out that the contracts were not cancelled. I waste another 30+ minutes of my life while calling from an international number waiting for him to go through the initial recording linked to the reference number above. He finally gets back to me apologizes and says that the the previous consultant I spoke to did not cancel the contracts. He speaks to his manager and confirms he has received approval requested and the contract will now be cancelled in 24 hours. He also confirms the value debited for January will also be reimbursed. The reference number for this call was ********** ********** 02

Two weeks go by and I am yet to receive the credit to my bank account as promised. I call in once again and speak to one of the most useless call centre agents who goes by the name of Lebogang. She confirms that the contracts had been cancelled but it was done in the middle of February so there will be another debit going off my account at month end. I contested this and she tells me I received 'the benefit'. I made it clear that I did not receive any benefit and the phones are not used by me. I called in and requested cancellation as per your own policy, the contracts should have been terminated in December last year and Cell C should have completed what was promised.

She refused to look in to the reference number I was providing and said she will log a dispute for the credit. I waste another 40 min of my life and then finally she asks me if she can sms the dispute number to one of the contract numbers. I make it clear that I don't have access to any of the numbers. I do not live in SA and request she sends it to my international number. She says she cannot so I ask if she can email it. She responds yes she can and proceeds to take down my email address. I gave her my email address twice and asked her to confirm if she has it which she did but I am yet to receive the dispute reference. I have honestly had enough and I cannot keep going in circles. I want this issue resolved immediately and the funds reimbursed. The reference number for this call was ********** ********** 59