Cell C pathetic Customer service.

<p>Did a data package upgrade over the phone. What a night mare...</p> <p>1. I ask the sales person is it EXACLTY the same as my current package, he tells me yes. I later find out the old package was a closed line they moved me to an open line.</p> <p>2. They then chag=rged me for data usage before the expiry date of my current package. Even though all do***ents sent to me states the new package only comes into effect once the old package expires.</p> <p>3. They state "all calls are recorder and you can requeste a copy at any time". This is complete nonsense as they tell you you are not allowed to get a copy. You can go listen to it at a store.</p> <p>4. I logged my queries with customer service, before the 1st April 2016. They still havent resolved the issues.</p> <p> </p> <p>I have been a long time supporter of Cell C, all my contracts and deals I have done in store, that is where you get the most honest and direct information. Over the phone upgrade and contracts are full of loopholes to trap you and they never resolve your queries. </p> <p>I made followup calls, one of which was on the 29 April, and stated to the support consultant that these charges need to be resolved before theay run a debit. True as nuts that call is not even listed on the system.</p> <p> </p> <p>Pathetic service and blatantley in breach of contract on there end, and we the customers have to just accept it.</p> <p>If tyhe audio recording is your actual contract and agreement, why is the customer not allowed a copy of the contract they are being held to.</p> <p> </p>