Cell C PATHETIC customer sercive

Why is it that Cell C cannot ever get it right?? I just want to speak to the Fibre Support Team. I just want to inquire as to how to sort my line out, as we have moved into a new property and I want to keep my contract but I need it at the new property. So why can Cell C not assist me????? Is the query to difficult? Are the customer service center colleges to *********** to transfer a phone call successful, without being cut off the whole time or is it that the Fibre Support team don't actual know how to transfer my line form 1 property to another. Either way, Cell C has proven for the 10th time that they seriously are the worst, their customer service sucks!!!!!!!!! I am pyaing my own cellphone account, so the 3 hours spend on the phone to get hold of some one to talk to about, just doesn't matter to them. As long as they get the contract premium each month, they just don't give a damn about the customers!!!!!!