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Riaan N

1 reviews | Active since Mar 2017

06 Mar 2018, 10:25

Cell C pathetic attitude towards ******* authorisations

Cell C employee arranges a "data package" for my elderly mother without authorisation after she has given notice to migrate to another service provider. R99 per month being deducted from someone with minimal income. CELL C washes its hands from this and say cannot assist or refund.

Pathetic.

0
Replies (5)
Cell C
Cell C's reply06 Mar 2018, 10:36
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

Apologies for the poor service.

Regards

Cell C | PN

Cell C
Cell C's reply06 Mar 2018, 15:35
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

RN
Riaan N's update06 Mar 2018, 17:04
Reviewer Update
Wow, so Maropeng's kind and helpful advice to an old and defenseless pensioner is to "open a case of theft at the police"? If Cell C thinks this is the way to treat people I am most sadddened.... You want to try and offer any other maybe more helpful assistance please?
Cell C
Cell C's reply07 Mar 2018, 10:08
Official

As per our records, the amount that was debited from your account was not debited by Cell C. Maropeng advised that you rather take this up with the bank or open a case of theft as the issue is not with Cell C. If this amount was debited by Cell C then the necessary credit or refund would have been prepared.

Regards

Cell C | PN

RN
Riaan N's update07 Mar 2018, 10:17
Reviewer Update
Hello Cell C PN... Your employee "Belinda" at the Worcester branch requested the 3rd party to implement the deduction. She gave the 3rd party my mother's banking and account details for them to proceed. Without my mother's knowledge, request or authorisation. This makes it a Cell C problem sir/me. The 3rd party simply says they have authorisation from Cell C, backed-up by a phone call from "Belinda" requesting this. They say we need to rresolve with Cell C as they have acted on an instruction from Cell C. How can Cell C just exonerate themeselves from this if it was your employee who acted *******ly?