CN
Charl N
1 reviews | Active since Mar 2019
15 Mar 2019, 08:51
Cell C Pathetic and slow service
I upgraded in December where I was offered 6gig data and 900 minutes for R647 pm.
Cell C deducted about R 1500 end of January and February.
I have reported this on Monday 11 March 2019 and till today 15 March 2019 nothing has been done.
I have phoned at least once every day to follow up but every day the Cell C consultant request the "correct" department to call me back but nobody has phoned me.
The case has not been resolved and this pathetic.
Really bad service when Cell C owes the customer.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
15 Mar 2019, 09:41Good morning Charl
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply15 Mar 2019, 09:41
Official
Good morning Charl
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's replyOfficial
15 Mar 2019, 12:53Maropeng has been in contact with you to assist and provide clarity. He advised that you were charged correctly as the amount included the charges for your prorated benefits which were loaded into your account on the 23/01/2019.
Regards
Cell C |PN
Regards
Cell C |PN
Cell C's reply15 Mar 2019, 12:53
Official
Maropeng has been in contact with you to assist and provide clarity. He advised that you were charged correctly as the amount included the charges for your prorated benefits which were loaded into your account on the 23/01/2019.
Regards
Cell C |PN
Regards
Cell C |PN
CN
Charl N's updateReviewer Update
28 Mar 2019, 10:24We have sorted the issue and I was informed that my monthly invoice will be R647 going forward.
I was contacted again today by the lady who did my upgrade where she informed me that there was a mistake on her side (Cell C's side) and that my monthly cost will increase to R790 pm. This is unacceptable. You can not sell a product for a price and revise is months later.
CN
Charl N's update28 Mar 2019, 10:24
Reviewer Update
We have sorted the issue and I was informed that my monthly invoice will be R647 going forward.
I was contacted again today by the lady who did my upgrade where she informed me that there was a mistake on her side (Cell C's side) and that my monthly cost will increase to R790 pm. This is unacceptable. You can not sell a product for a price and revise is months later.