DP
Dee P
1 reviews | Active since Sept 2014
05 Aug 2024, 11:01
Cell c pathetic and harassing me
After an ugly experience 2 weeks ago with cell c, I'm still getting harassed. My previous complaint is still not resolved and no manager has called me to date regarding my immediate cancelation due to bad service!!!
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
05 Aug 2024, 11:36Dear Dee Pillay,
Thank you for contacting us.
We sincerely apologize for the ongoing frustration and inconvenience you’ve been experiencing. It’s deeply concerning to hear that your previous complaint has not been resolved. We will revisit your previous complaint to understand where the process broke down and to ensure that any unresolved issues are addressed without further delay. We have re- escalated your matter, and we will be in touch to assist.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the ongoing frustration and inconvenience you’ve been experiencing. It’s deeply concerning to hear that your previous complaint has not been resolved. We will revisit your previous complaint to understand where the process broke down and to ensure that any unresolved issues are addressed without further delay. We have re- escalated your matter, and we will be in touch to assist.
Regards
Cell C | MM
Cell C's reply05 Aug 2024, 11:36
Official
Dear Dee Pillay,
Thank you for contacting us.
We sincerely apologize for the ongoing frustration and inconvenience you’ve been experiencing. It’s deeply concerning to hear that your previous complaint has not been resolved. We will revisit your previous complaint to understand where the process broke down and to ensure that any unresolved issues are addressed without further delay. We have re- escalated your matter, and we will be in touch to assist.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the ongoing frustration and inconvenience you’ve been experiencing. It’s deeply concerning to hear that your previous complaint has not been resolved. We will revisit your previous complaint to understand where the process broke down and to ensure that any unresolved issues are addressed without further delay. We have re- escalated your matter, and we will be in touch to assist.
Regards
Cell C | MM
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Dee P's updateReviewer Update
05 Aug 2024, 11:40By when
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Dee P's update05 Aug 2024, 11:40
Reviewer Update
By when
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Dee P's updateReviewer Update
06 Aug 2024, 08:26Once again I'm getting harassed for an upgrade. Palesa called me this morning, while explaining to her that I want to cancel she cannot seem to comprehend customer service. Decline to remove my details off the database. Declines to acknowledge my cancelation. Apparently she doesn't deal with it, I must call in.. I WANT THIS CANCELED WITH IMMEDIATE EFFECT BCOS I REFUSE TO DEAL WITH IDIOTS
DP
Dee P's update06 Aug 2024, 08:26
Reviewer Update
Once again I'm getting harassed for an upgrade. Palesa called me this morning, while explaining to her that I want to cancel she cannot seem to comprehend customer service. Decline to remove my details off the database. Declines to acknowledge my cancelation. Apparently she doesn't deal with it, I must call in.. I WANT THIS CANCELED WITH IMMEDIATE EFFECT BCOS I REFUSE TO DEAL WITH IDIOTS
DP
Dee P's updateReviewer Update
06 Aug 2024, 09:51Why must I beg to stop getting harassed for 2 weeks.
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Dee P's update06 Aug 2024, 09:51
Reviewer Update
Why must I beg to stop getting harassed for 2 weeks.
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Dee P's updateReviewer Update
06 Aug 2024, 10:3424 hours is not good enough
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Dee P's update06 Aug 2024, 10:34
Reviewer Update
24 hours is not good enough
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Dee P's updateReviewer Update
06 Aug 2024, 11:36Must be a very very very SLOW TEAM
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Dee P's update06 Aug 2024, 11:36
Reviewer Update
Must be a very very very SLOW TEAM
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Dee P's updateReviewer Update
06 Aug 2024, 12:47My concerns were raised 2 weeks ago as well.
Please research properly. Clearly nobody is looking into it properly
Please research properly. Clearly nobody is looking into it properly
DP
Dee P's update06 Aug 2024, 12:47
Reviewer Update
My concerns were raised 2 weeks ago as well.
Please research properly. Clearly nobody is looking into it properly
Please research properly. Clearly nobody is looking into it properly
DP
Dee P's updateReviewer Update
06 Aug 2024, 14:17Like I said VERY VERY VERY SLOW
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Dee P's update06 Aug 2024, 14:17
Reviewer Update
Like I said VERY VERY VERY SLOW
Cell C's replyOfficial
06 Aug 2024, 16:22We understand your frustration and are committed to resolving your queries as quickly as possible. We are prioritizing your case and will be in touch with feedback.
Thank you for your patience and understanding.
Regards,
Cell C | TM
Thank you for your patience and understanding.
Regards,
Cell C | TM
Cell C's reply06 Aug 2024, 16:22
Official
We understand your frustration and are committed to resolving your queries as quickly as possible. We are prioritizing your case and will be in touch with feedback.
Thank you for your patience and understanding.
Regards,
Cell C | TM
Thank you for your patience and understanding.
Regards,
Cell C | TM
DP
Dee P's updateReviewer Update
08 Dec 2024, 17:39Issue never resolved!!!!
DP
Dee P's update08 Dec 2024, 17:39
Reviewer Update
Issue never resolved!!!!