NR
Nicole R

1 reviews | Active since Feb 2018

17 May 2018, 11:15

CELL C PATHETIC

And once again I'm at a loss as to how to resolve my issues with Cell C. I have in the last few months tried cancelling my contract as I've been on a month to month since June 2017 as I did not upgrade when my initial contract ended. I've tried cancelling the debit order allowing me then to pay them cash / EFT to avoid them over debuting my account as they do every month i have been to the store I have lodge other complaints on hello Peter I have sent emails made phone calls and so much more yet it seems like an impossible battle to resolve this matter and in the intrim Cell C does just as they please by debuting my account with amounts that's they feel is due when my monthly payment is fixed at R268 but when I speak to them my account is suddenly R344 but no one can tell me why I must pay R344 when that is not what my agreed contract was for. Cell C now not sorting out my issue but insisting I must pay them first suspended my account to not make calls, has decided that they will suspend my line completely. I am at a point where I feel I need to take this matter to the media as no one is willing to assist with what I am saying is wrong but they happy to cut me off and then legally try to claim money from me and not awarding me the opportunity to ever make use of my cell no again even though they are in the wrong I had tried so many time to call them again and my call gets rerouted to a collections agent that can only tell me that I must pay but can't tell me why or sort anything else out or answer any of my questions or I get completely cut off and get to speak to no one. CELL C you are pathetic all I ask is to pay what is rightfully due on my account and cancel in order to keep my number and if I never have to deal with you again in my life it would be to soon.

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Replies (2)
Cell C
Cell C's reply17 May 2018, 11:40
Official

Good morning Nicole

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

NR
Nicole R's update17 May 2018, 15:23
Reviewer Update
So I finally get a call from Cell C to be told we have noted that we made a mistake and will be passing a credit on your account so you are no longer in arrrears by R56 as we will write that off but you are now in arrrears for R570 because according to us we did not receive a payment for February. Really CELL C you are freaking kidding me so you think I fell from a tree are something surely if I was in arrears in February you would have cut my line long ago as you did for the Freaking R56 you just wrote off for admitting you made a mistake. Then I get told they have been trying to contact me to advise I owe them a month's instalment for February yet in the same breath they acknowledge that I called them last month regarding the R56 that I'm being billed with incorrectly. Goodness if no one in your accounts department is capable of simple debits and credits then I am happy to come and explain the simple principals to you.