1 reviews | Active since May 2016

01 May 2016, 09:48

Cell C - Pathetic

February - I have cancelled my Cell C account and paid the settlement amount. This involved no less than 5 calls. I was told that I do not owe them money and all is well. March - The settlement amount was debited from my account. Pathetic. I was told that Cell C can see that my account was cleared and that the debit was as error. Funny: I was told that the billing department and cancellation department do not communicate. Wow! That sounds like a huge mistake. After 3 phone calls and 7 working days I was refunded. Thank you Cell C... April - I have been debited once again for the amount of the CANCELLED contract. I have4 phoned Cell C and logged a call. Suggestion: STAY AWAY FROM CELL C! I would love the matter to be resolved. I am tired of calling Cell C monthly! I am not their customer but somehow I must deal with them. Please can the wizards from Cell C resolve this issue? Stop Billing me! I do not owe you money!

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Replies (1)
Cell C
Cell C's reply03 May 2016, 06:50
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN