RS
Robert S
1 reviews | Active since Mar 2026
31 Mar 2026, 06:49
Cell C paralysed
Cell C Case Number ***. I purchased a Cell C 60gb + 60gb block on Sat morning 28 March for R309 and still today get a signal that I am connected to the network,but no internet. I can get no response from Cell C apart from nonsensical emails which only obfuscate the issue. Exercise extreme caution dealing with this lot.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
31 Mar 2026, 07:25Dear Robert Snape,
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused.
According to our records, the data purchase was unsuccessful, and your airtime was depleted due to internet usage before the data bundle could be successfully purchased.
We have escalated this matter to our support team for further investigation. One of our consultants will be in contact with you shortly to provide further assistance.
In the meantime, we recommend following the steps below to prevent your airtime from being depleted by internet usage when you do not have an active data bundle:
1. Dial *147#
2. Select More
3. Choose My Account
4. Select Out of Bundle Spend Control
5. Choose Manage Out of Bundle Spend
6. Select Change Data
7. Choose No Out of Bundle
Kind regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused.
According to our records, the data purchase was unsuccessful, and your airtime was depleted due to internet usage before the data bundle could be successfully purchased.
We have escalated this matter to our support team for further investigation. One of our consultants will be in contact with you shortly to provide further assistance.
In the meantime, we recommend following the steps below to prevent your airtime from being depleted by internet usage when you do not have an active data bundle:
1. Dial *147#
2. Select More
3. Choose My Account
4. Select Out of Bundle Spend Control
5. Choose Manage Out of Bundle Spend
6. Select Change Data
7. Choose No Out of Bundle
Kind regards,
Cell C | GN
Best regards,
Cell C's reply31 Mar 2026, 07:25
Official
Dear Robert Snape,
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused.
According to our records, the data purchase was unsuccessful, and your airtime was depleted due to internet usage before the data bundle could be successfully purchased.
We have escalated this matter to our support team for further investigation. One of our consultants will be in contact with you shortly to provide further assistance.
In the meantime, we recommend following the steps below to prevent your airtime from being depleted by internet usage when you do not have an active data bundle:
1. Dial *147#
2. Select More
3. Choose My Account
4. Select Out of Bundle Spend Control
5. Choose Manage Out of Bundle Spend
6. Select Change Data
7. Choose No Out of Bundle
Kind regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused.
According to our records, the data purchase was unsuccessful, and your airtime was depleted due to internet usage before the data bundle could be successfully purchased.
We have escalated this matter to our support team for further investigation. One of our consultants will be in contact with you shortly to provide further assistance.
In the meantime, we recommend following the steps below to prevent your airtime from being depleted by internet usage when you do not have an active data bundle:
1. Dial *147#
2. Select More
3. Choose My Account
4. Select Out of Bundle Spend Control
5. Choose Manage Out of Bundle Spend
6. Select Change Data
7. Choose No Out of Bundle
Kind regards,
Cell C | GN
Best regards,
RS
Robert S's updateReviewer Update
31 Mar 2026, 09:48Gobblede**** ! Messages from Cell C. March 8 11.07am. Successfully recharged account with R313.
+27.84*** Allocated 60gb + 60gb nite. R309 taken from your airtime. Instead of trying to
put me to work dialling 147 etc, if you're unable to sort the problem out, return my money.
.
.
+27.84*** Allocated 60gb + 60gb nite. R309 taken from your airtime. Instead of trying to
put me to work dialling 147 etc, if you're unable to sort the problem out, return my money.
.
.
RS
Robert S's update31 Mar 2026, 09:48
Reviewer Update
Gobblede**** ! Messages from Cell C. March 8 11.07am. Successfully recharged account with R313.
+27.84*** Allocated 60gb + 60gb nite. R309 taken from your airtime. Instead of trying to
put me to work dialling 147 etc, if you're unable to sort the problem out, return my money.
.
.
+27.84*** Allocated 60gb + 60gb nite. R309 taken from your airtime. Instead of trying to
put me to work dialling 147 etc, if you're unable to sort the problem out, return my money.
.
.
Cell C's replyOfficial
31 Mar 2026, 09:56The issue has been escalated, and our support team will contact you for further assistance.
Kind regards,
Cell C | GN
Kind regards,
Cell C | GN
Best regards,
Cell C's reply31 Mar 2026, 09:56
Official
The issue has been escalated, and our support team will contact you for further assistance.
Kind regards,
Cell C | GN
Kind regards,
Cell C | GN
Best regards,