CELL C - Painful Systems and Shocking Service

I am a Mechanical Engineer working for a listed company. I am fully aware of the business implications of customer complaints and Cell C Management should be aware of this. I took out a contract (in my mother's name in Jan-14) as I had just started working for the company and didn't have 3 months payslips. The debit order was coming off my account never missing a payment to date - I deem myself as a valued customer. I went in to the store on Saturday to change the contract into my name. I asked exactly what documents are required and returned with all the documentation the following Monday after work. They proceeded to try and transfer ownership from my mothers name to mine and advised me we need to wait for credit acceptance, despite my good payment record to date. The following day I called for feedback and was advised there is another form I need to fill in, frustrated, I returned to the store and filled out the form. They submitted it to credit check, and despite 3 good payslips from a listed company as a permanent employee and with all my bank statements reflecting my salary debit to date they advised me they need to contact the company to check that I actually work there!