Cell c package by unqualified Sales Person

During end of March 2022 i experienced a problem at home being a Pensioner with under lying conditions staying alone during the day. I used my CELLC Contract phone to call a 0861 number that was denied by my phone. I repeated it many times and was denied. Queried at an CELL C shop and was told that my phone contract does not allow special numbers. Due to Covid last year i upgraded my cellphone contract telephonically with a sales person to a new phone and package. Only during March 2022 i realized that the sales person did not tell me all the details of special numbers, night data and cell limit of R 0.00 and R1.00. Contacted customer service many times by mail and phone. No consultant helped not even the Managers would return your call request. One consultant changed the query to Payment and the Log was closed query. i am waiting for days and and almost every day i call but no singly person can resolve my issue. I need to chat to the most Senior person but cannot get the contact details. I am almost ready to migrate to another service provider. Cellc is now the most disgusting service provider after 25 years being with them. Never again would i recommend or use CELLC even if they are the only service provider.