CELL C OWNING ME MONEY

This issue stems from 2*** when my automatic payments stopped. I was not aware and I foudn an email from Cell C fibre collection stating that my account is in arrears. I made payment manually, and have requested with them to update this. I was told that they could not because it is a new system. While trying to sort this out month after month, Cell C decided to put me in a black list and discredit me. This issue is with them and their lack of communication. I continued to make manual payment hoping to resolve this issue each month. To no avail. I requested a statement for all payments on my account and I had no one contact me ever since. When I closed that account, the consultant stated that Cell C owes me money. About two months of additional payments.

When I opened the case with Cell C, the consultants asked me for proof of payment? Do they even understand their job? Cell C owes me money so they should look at a statement to see when the account was not balanced.

Ticket # [CF056768] // *** Case number: ***

Two things need to happen: Cell C refund me my money Clear my name from the blacklist due to your own fault.