JT
Jannie T
1 reviews | Active since Jan 2020
27 Mar 2023, 07:36
Cell C owe me an apology
After Cell C placed me on ITC and accused me for not paying my account they have send me a letter that it was paid in full as they had *********** people allocating my payments, I am still waiting for Cell C to refund the month I paid after they terminate my subscription. I still have no proof that they removed me from ITC and with this said that my credit score is also influenced negatively. They are so quick to load you on ITC but it take them months to clear. I think I will now open a case with my advocate to request interest on the money they owe me and also take the matter further on the fact that they loaded me on ITC wrongful.
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Replies (2)JT
Jannie T's updateReviewer Update
27 Mar 2023, 10:20Hi, please note this mail with the Pop was sent to *** & *** on the 6th of March already. So clearly again I have not received any service from cell C.
Then I would like to know why it take 7-21 working days to remove me from ITC but it take you not even an hour to add me to ITC. This also affect my credit score and this have no negative effect to Cell C. I need a leeter from Cell C to advise and show that I am cleared from ITC and also that you correct my credit score as this was a Cell C error and not the customer.
Please advise how we gab get this sorted or will Cell C just not bother to correct all of that? Really poor service
Then I would like to know why it take 7-21 working days to remove me from ITC but it take you not even an hour to add me to ITC. This also affect my credit score and this have no negative effect to Cell C. I need a leeter from Cell C to advise and show that I am cleared from ITC and also that you correct my credit score as this was a Cell C error and not the customer.
Please advise how we gab get this sorted or will Cell C just not bother to correct all of that? Really poor service
JT
Jannie T's update27 Mar 2023, 10:20
Reviewer Update
Hi, please note this mail with the Pop was sent to *** & *** on the 6th of March already. So clearly again I have not received any service from cell C.
Then I would like to know why it take 7-21 working days to remove me from ITC but it take you not even an hour to add me to ITC. This also affect my credit score and this have no negative effect to Cell C. I need a leeter from Cell C to advise and show that I am cleared from ITC and also that you correct my credit score as this was a Cell C error and not the customer.
Please advise how we gab get this sorted or will Cell C just not bother to correct all of that? Really poor service
Then I would like to know why it take 7-21 working days to remove me from ITC but it take you not even an hour to add me to ITC. This also affect my credit score and this have no negative effect to Cell C. I need a leeter from Cell C to advise and show that I am cleared from ITC and also that you correct my credit score as this was a Cell C error and not the customer.
Please advise how we gab get this sorted or will Cell C just not bother to correct all of that? Really poor service
JT
Jannie T's updateReviewer Update
04 Nov 2024, 11:24I would like to reopen this case again!
I am still waiting for over a year for Cell C to refund me on this fiber payment that they have received and suspended my service. And why only after a year reopen this, because once again Cell C can't provide the service they promise and offer to the customers. I have no internet service as the network is not available.
I am so done with Cell C as for over a year they can't refund me the R950 that was paid to them and they (CELL C) have ended my WIFI service because according to them I did not pay. I wrote off the money as i new I will never see it because ******* Cell C or an employee will benefit from it.
All this is coming from a marketing agent that called me that can't even pronounce my name correct and keep asking me to repeat myself as she can't hear me as the line is bad. I think in the first place Cell C have more than enough managers to call people that place them on social media with bad reports instead of getting your junior staff to call customers.
But let's see how long it will take to sort this out from more than a year ago. Pathetic Service all around from Cell C.
I am still waiting for over a year for Cell C to refund me on this fiber payment that they have received and suspended my service. And why only after a year reopen this, because once again Cell C can't provide the service they promise and offer to the customers. I have no internet service as the network is not available.
I am so done with Cell C as for over a year they can't refund me the R950 that was paid to them and they (CELL C) have ended my WIFI service because according to them I did not pay. I wrote off the money as i new I will never see it because ******* Cell C or an employee will benefit from it.
All this is coming from a marketing agent that called me that can't even pronounce my name correct and keep asking me to repeat myself as she can't hear me as the line is bad. I think in the first place Cell C have more than enough managers to call people that place them on social media with bad reports instead of getting your junior staff to call customers.
But let's see how long it will take to sort this out from more than a year ago. Pathetic Service all around from Cell C.
JT
Jannie T's update04 Nov 2024, 11:24
Reviewer Update
I would like to reopen this case again!
I am still waiting for over a year for Cell C to refund me on this fiber payment that they have received and suspended my service. And why only after a year reopen this, because once again Cell C can't provide the service they promise and offer to the customers. I have no internet service as the network is not available.
I am so done with Cell C as for over a year they can't refund me the R950 that was paid to them and they (CELL C) have ended my WIFI service because according to them I did not pay. I wrote off the money as i new I will never see it because ******* Cell C or an employee will benefit from it.
All this is coming from a marketing agent that called me that can't even pronounce my name correct and keep asking me to repeat myself as she can't hear me as the line is bad. I think in the first place Cell C have more than enough managers to call people that place them on social media with bad reports instead of getting your junior staff to call customers.
But let's see how long it will take to sort this out from more than a year ago. Pathetic Service all around from Cell C.
I am still waiting for over a year for Cell C to refund me on this fiber payment that they have received and suspended my service. And why only after a year reopen this, because once again Cell C can't provide the service they promise and offer to the customers. I have no internet service as the network is not available.
I am so done with Cell C as for over a year they can't refund me the R950 that was paid to them and they (CELL C) have ended my WIFI service because according to them I did not pay. I wrote off the money as i new I will never see it because ******* Cell C or an employee will benefit from it.
All this is coming from a marketing agent that called me that can't even pronounce my name correct and keep asking me to repeat myself as she can't hear me as the line is bad. I think in the first place Cell C have more than enough managers to call people that place them on social media with bad reports instead of getting your junior staff to call customers.
But let's see how long it will take to sort this out from more than a year ago. Pathetic Service all around from Cell C.