MT
Matthew T
1 reviews | Active since Feb 2019
24 Apr 2019, 16:55
Cell C Oversubscribed & No Resolution After 3 Follow Ups
Week 3 and still no communication from CellC regarding my request for a settlement letter. This is the exact reason why I want to cancel my account. No service from towers, no service from customer care and no service from their non existent cancellations department. I have followed up twice regarding a request with a reference number : We have received your query and will attend to it shortly. Your reference no is: ********** 447. An SMS will be sent to you when your query has been resolved. Cell C
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Cell C's replyOfficial
25 Apr 2019, 08:19Good morning Matthew
Apologies for the delay.
Your request has been escalated to the relevant department for urgent assistance. Do expect communication soon.
Regards
DA
Apologies for the delay.
Your request has been escalated to the relevant department for urgent assistance. Do expect communication soon.
Regards
DA
Cell C's reply25 Apr 2019, 08:19
Official
Good morning Matthew
Apologies for the delay.
Your request has been escalated to the relevant department for urgent assistance. Do expect communication soon.
Regards
DA
Apologies for the delay.
Your request has been escalated to the relevant department for urgent assistance. Do expect communication soon.
Regards
DA